Lok Ying Ng
Summary
Responsible F&B Team Leader with hands-on experience in customer service and daily outlet operations. Able to guide team members, handle busy periods, and ensure smooth workflow. Friendly, reliable, and committed to delivering good customer experience.
Looking for a new opportunity to grow and contribute in a positive team environment.
Overview
3
3
years of professional experience
Work History
Team Leader
Project Acai
Singapore
04.2023 - Current
- Assisted team in daily operations and task management.
- Supported team members by facilitating communication and collaboration.
- Provided feedback on process improvements during team meetings and discussions.
- Built and maintained strong client relationships, leading to repeat business and referrals.
Barista
Patisserie G
09.2022 - 03.2023
- Assisted team in daily operations and task management.
- Supported team members by facilitating communication and collaboration.
- Provided feedback on process improvements during team meetings and discussions.
- Built and maintained strong client relationships, leading to repeat business and referrals.
Education
O-Level -
SMK Seri Sepang
Malaysia, SelangorSkills
Teamwork and collaboration
Problem-solving
Staff training
Documentation and reporting
Overseeing daily activities
Multitasking
Customer service
Teamwork
Self motivation
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Team Leader
Project Acai
04.2023 - Current
Barista
Patisserie G
09.2022 - 03.2023
O-Level -
SMK Seri Sepang