Lokman Yusof
Singapore
Summary
Ten years of experience in customer success and account management, emphasizing customer focus and relationship building for sustainable growth. Proficient in data analysis to create actionable insights that enhance adoption and retention rates. Proven track record of successfully mitigating customer churn and ensuring client satisfaction.
Overview
17
17
years of professional experience
Work History
Accounts Analyst
LinkedIn
01.2022 - Current
- Drove customer engagement throughout lifecycle, improving onboarding processes and retention strategies.
- Conducted quarterly business reviews to assess performance and strengthen partnerships.
Principal Customer Success Manager
Talkwalker
01.2021 - 01.2022
- Served as trusted advisor to Talkwalker’s largest clients in Asia Pacific, ensuring our AI-powered customer intelligence platform provided actionable insights delivering return on investment (ROI) to clients, fostering long-term customer retention.
Account Director
LinkedIn
01.2016 - 01.2021
- Partnered with customers in Asia Pacific and ANZ to lower recruitment expenses and streamline hiring operations, driving customer renewals and growth through effective cross-selling
Accounts Analyst
LinkedIn
01.2014 - 01.2016
- Delivered customer analysis and insights to support LinkedIn global account director in engaging strategic accounts for adoption and retention.
Inside Sales Associate
DellEMC
01.2012 - 01.2013
- Executed outbound calls to prospective clients for lead generation supporting sales team
Sales Consultant, Customer Care
Oracle Corporation
01.2008 - 01.2012
- Hired through their management trainee program
Education
BBA - Information And Computer Systems
Nanyang Technological University
Singapore01.2008
Skills
- Data-driven decision making
- Customer focus
- Solution selling strategies
- Gainsight expertise
- Asana project management
- Salesforce CRM proficiency
Websites
Hobbies and Interests
Puzzle/Social Games, Tech, Nature
Languages
English
Native
Native
Malay
Proficient (C2)
C2
Timeline
Accounts Analyst
LinkedIn
01.2022 - Current
Principal Customer Success Manager
Talkwalker
01.2021 - 01.2022
Account Director
LinkedIn
01.2016 - 01.2021
Accounts Analyst
LinkedIn
01.2014 - 01.2016
Inside Sales Associate
DellEMC
01.2012 - 01.2013
Sales Consultant, Customer Care
Oracle Corporation
01.2008 - 01.2012
BBA - Information And Computer Systems
Nanyang Technological University
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