Nature Aquariums
Lokman Yusof
Account Director
Summary
An accomplished Account Director successful at building relationships and satisfying customer requirements. Strong focus on problem-solving, and enabling customers to get the most out of their partnership.
Overview
2
2
Languages
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Account Director
LinkedIn
01.2016 - Current
- Grew the business at 110% in H2 2020, and retained over 80% of customers in an emerging market during the COVID19 pandemic in H1.
- Onboarded new customers and drove adoption and utilization in first 90 days, and ran regular business reviews to align with the customer's business objectives until subscription renewal.
Accounts Analyst
LinkedIn
12.2014 - 01.2016
- Using Tableau dashboards, ran analyses of customer utilization levels and trends to present at regular business reviews and suggest recommendations that support the customer's business goals.
- Developed customer playbooks that map out customers' revenue metrics, business goals, CEO priorities against industry data and trends, and utilization data to form a deep understanding of global accounts for sales prioritization and planning
Inside Sales Associate
EMC
07.2012 - 12.2013
- Lead-generation through cold calls and running marketing email campaigns to sales prospects.
- Identified customer pain points and map their challenges to the right solution suite
Sales Consultant, Customer Care
Oracle Corporation
05.2008 - 07.2012
- Served as the voice-of-the-customer to internal project implementation stakeholders, working across various technical and sales teams to maximise customer satisfaction
- Hired through the Management Trainee Program
Education
BBA - Business Info Systems, Business Law (Double Major)
Nanyang Technological University, Nanyang Business School
Singapore 07.2005 - 06.2008
Skills
Account Management
Interests
Music Ukelele
Timeline
Account Director
LinkedIn
01.2016 - Current
Accounts Analyst
LinkedIn
12.2014 - 01.2016
Inside Sales Associate
EMC
07.2012 - 12.2013
Sales Consultant, Customer Care
Oracle Corporation
05.2008 - 07.2012
BBA - Business Info Systems, Business Law (Double Major)
Nanyang Technological University, Nanyang Business School
07.2005 - 06.2008
Similar Profiles
Sharjeel AhmedSharjeel Ahmed
Graphic Designer at LinkedInGraphic Designer at LinkedIn
Lorena Santa RomeroLorena Santa Romero
Workplace Research Intern at LinkedInWorkplace Research Intern at LinkedIn
Siddharth NagoriSiddharth Nagori
Enterprise Account Director at LinkedInEnterprise Account Director at LinkedIn