Lok Jia Hui Felicia
Summary
- Cheerful and quick-witted in learning
- Work well with others
- Keen to learn new things
- Motivated to do things perfectly
Overview
5
5
years of professional experience
Work History
Sales Associate
Massimo Dutti
05.2023 - 06.2023
- Able to communicate well with customers (Customer Relations)
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Audio Crew
Audio Image Engineering
01.2018 - 01.2022
- Setting up and tearing down efficiently
- Being able to accurately execute th given layout
Hotline
Inland Revenue Authority Of Singapore
03.2020 - 04.2020
- Communicate well with callers
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Food & Beverage Server
Universal Studio Singapore
01.2018 - 01.2020
- Memories orders efficiently
- Ability to communicate with customers (Fluently in English and Chinese)
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Arts - Event Management
Singapore Institute of Management - University of Stirling
Singapore09.2023
Diploma - Sonic Arts
Republic Polytechnic
Singapore05.2020
O Level -
Beatty Secondary School
Singapore12.2016
Skills
- Quick-witted
- Guest Relations
- Adaptability and flexibility
- Strong Communication and Interpersonal Skills
- Guest Experience Management
- Microsoft Word and Powerpoint - Intermediate
- Microsoft Excel - Beginner
Languages
Chinese (Mandarin)
Upper intermediate (B2)
English
Upper intermediate (B2)
Timeline
Sales Associate
Massimo Dutti
05.2023 - 06.2023
Hotline
Inland Revenue Authority Of Singapore
03.2020 - 04.2020
Audio Crew
Audio Image Engineering
01.2018 - 01.2022
Food & Beverage Server
Universal Studio Singapore
01.2018 - 01.2020
Bachelor of Arts - Event Management
Singapore Institute of Management - University of Stirling
Diploma - Sonic Arts
Republic Polytechnic
O Level -
Beatty Secondary School