Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lok Jia Hui Felicia

Summary

  • Cheerful and quick-witted in learning
  • Work well with others
  • Keen to learn new things
  • Motivated to do things perfectly

Overview

5
5
years of professional experience

Work History

Sales Associate

Massimo Dutti
05.2023 - 06.2023
  • Able to communicate well with customers (Customer Relations)
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Audio Crew

Audio Image Engineering
01.2018 - 01.2022
  • Setting up and tearing down efficiently
  • Being able to accurately execute th given layout

Hotline

Inland Revenue Authority Of Singapore
03.2020 - 04.2020
  • Communicate well with callers
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Food & Beverage Server

Universal Studio Singapore
01.2018 - 01.2020
  • Memories orders efficiently
  • Ability to communicate with customers (Fluently in English and Chinese)
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Bachelor of Arts - Event Management

Singapore Institute of Management - University of Stirling
Singapore
09.2023

Diploma - Sonic Arts

Republic Polytechnic
Singapore
05.2020

O Level -

Beatty Secondary School
Singapore
12.2016

Skills

  • Quick-witted
  • Guest Relations
  • Adaptability and flexibility
  • Strong Communication and Interpersonal Skills
  • Guest Experience Management
  • Microsoft Word and Powerpoint - Intermediate
  • Microsoft Excel - Beginner

Languages

Chinese (Mandarin)
Upper intermediate (B2)
English
Upper intermediate (B2)

Timeline

Sales Associate

Massimo Dutti
05.2023 - 06.2023

Hotline

Inland Revenue Authority Of Singapore
03.2020 - 04.2020

Audio Crew

Audio Image Engineering
01.2018 - 01.2022

Food & Beverage Server

Universal Studio Singapore
01.2018 - 01.2020

Bachelor of Arts - Event Management

Singapore Institute of Management - University of Stirling

Diploma - Sonic Arts

Republic Polytechnic

O Level -

Beatty Secondary School

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Lok Jia Hui Felicia