Lokesh Karunanidhi

• Worked on Data Center Migration activities from HongKong to Japan on Production from Middleware EOVS end.
• Application Deployment and required support to Application team in case of any need
• Parameterization of environment based on application requirement
• Taking care of Existing application during OS/MW patching
• Representing Infra in case of any Triage or MIM call as expected
• Participated in Release support and COB Activity support
• Have hands-on experience on WebSphere Liberty Infra Setup for one of the applications.
• Expert in analyzing server logs, thread dumps, and JVM metrics to troubleshoot complex issues and optimize application performance.
• Providing 24x7 support for critical production systems, participating in high-priority incident management calls, and coordinating with cross-functional teams to ensure timely resolution.
• Collaborating efficiently with global offshore teams, leading regular conference calls, daily stand-ups, and weekly syncs to align on deliverables and SLAs.
• Conducting peer reviews of closed incident and change tickets to ensure accuracy, documentation quality, and adherence to ITIL processes.
• Preparing and presenting weekly operational reports to stakeholders and clients, including SLA metrics, incident trends, and performance KPIs.
• Managed SSL certificates for business-critical applications, including renewals and configurations to maintain secure connectivity.
• Worked on vulnerability remediation tickets, ensuring compliance with security standards.

Key Highlights:

• Worked on Production team as L2 Lead and given guidance to all the team members on the effective basis related to daily BAU.
• Appreciated for the work which I have been carried from client's end.
• Have participated on Incident Reductions part of repeated occurrence and contributed with permanent solutions (Reboot Failures, Hung Threads, False Monitoring, Out Of Memory)
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Passionate about learning and committed to continual improvement.

• Project planning using AGILE methodology and ensuring the execution and completion of projects with respect to schedules.
• Execute the assigned tasks (individual or team level) using WAS Console / CAS / Reflex using defined principles and adhering to the business standards, practice
• Provide technical stuffs to personnel & cross functional teams supporting the assigned tasks
• Demonstrate in-depth expertise in leading & executing critical technology tasks (i.e AppDyn, Splunk, Reflex onboarding)
• Implement plans with guidance to meet schedule requirements of client
• Participate as a reviewer in technical views
• Ensure on-time and error-free execution of assigned tasks ( Config, Upgrades, Cert Updates etc )
• Effectively communicate and collaborate with stakeholders across global sites
• Demonstrate in-depth technical at a system/domain level
• Actively contribute to the process improvements and drive technical excellence by developing best practices
• Developing L3 techniques to break work into the finest of details for Config, Upgrade executions.
• Analyzing the issue cause and worked to implement permanent solution for all assigned incidents.
• Strong management and administration skills in providing installation, configuration, troubleshooting, backup and recovery in multiple Application and Web Servers highlighting IBM Web Sphere Application Server, Apache HTTP, Tomcat, nginx, WebSphere Liberty and IBM HTTP Server
• Troubleshooting issues of UAT/Production servers by coordinating with developers on various problems in different stages of development using log files
• Configured SSL certificate in WAS console for application connectivity and maintenance of SSL certificates
• Configured and Enabled the Global Security System WAS Administration for console users and console Groups

Key Highlights:

• One of the youngest members of team constituted for scheduling activities involved in the project to meet the milestones specified by customers.
• Core team member worked in Critical Changes & AppDynamics upgrades.
• Lead the Development Support Team for extending the support of working resources.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.

• Strategically track & ensure the Environment stability by doing non-Production environment testing and Chain activities of Code Changes, infra-activities like Patching, Upgrades, Configuration items for either respective Citi applications or DevOps end.
• Regular follow-ups for reported testing incidents, issue triaging, Client notifications and Root Cause analysis with relevant support teams.
• Application testing will be done for all environments (UAT/SIT) using Perfecto Tool for Mobile device apps, BSM Tool for Major Eclipse apps and Manual testing for other apps.
• Ensure Application testing completion of pre and post deployment or code changes in regular schedule.
• Ensure to keep the availability stable for all testing environments.
• Making Daily/Weekly/Monthly Reports for all reported Incidents, Changes and Defects.
• Worked on SLA tracking and to keep clients' expectations up to the level.
• Ensure to do follow-ups with multiple teams to get the issue resolved within SLA and handle calls with support people.
• Supported 100+ Applications.
• Setup checkpoints for delayed resolution.
• Manage the governance of life cycle of Change
• Review requests for change and approve/reject it based on defined criteria.
• Evaluate all the implemented changes, captures lessons learned and opportunities for improvement over post implementation review.
• Provides communication to all areas related to the change request. Ensure all required documents and approvals are secured for the change implementation.
• Send out relevant testing scenario details to business people and clients.
• Assisting with the development of process and procedures to improve incident response time and analysis of incidents.
• Involved in code drop / SPRINT activities to make sure the code promotion happened successfully and will track whole process along with CAB call activities.

Key Highlights:

• Functioned as a Senior Lead person in team for all regular BAU activities towards Integration of all workflows from Request to closing of non-Prod tickets through ITIL Management process.
• Won couple of “STAR PERFORMER OF YEAR” award from Client end and appreciation mails from User end for issue triaging fixation.
• Played a key role in successful completion of most critical management tasks in work centre.
• Developed organization structure by implementing Application flow tests for quick fixation of reported environment issues.
• Coordinator for committed and engaged work force initiatives sessions.