Loke Li Yan
Summary
My personal qualities are effective leadership skills & maintaining relationships with clients. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. I would love to pursue an experience in a company that offers opportunities for professional & personal growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shipping Coordinator
Sinnwanng Express Enterprise Pte. Ltd.
07.2022 - 04.2025
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
- Reviewed paperwork to determine priorities and set schedules.
- Facilitated smooth customs clearance for international shipments by preparing accurate documentation.
Senior Concierge Executive (Mall Retail)
Lendlease Retail Investments 3 Pte Ltd
11.2021 - 06.2022
- Assisted in training new staff members, sharing expertise on best practices in concierge services.
- Balanced multiple tasks simultaneously prioritizing urgent requests while maintaining a calm professional demeanor under pressure.
- Handled confidential information with discretion maintaining the privacy of high-profile clients.
- Mastered various software systems used within the retail industry streamlining administrative tasks and guest record management.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Sales Administrator
Wood & Co. Pte Ltd
10.2020 - 09.2021
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for the sales administration team.
- Worked closely with vendors to negotiate cost-effective pricing for materials while maintaining high-quality standards.
Assistant Operations Manager
NV Hospitality Pte Ltd
10.2018 - 10.2020
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
- Elevated customer experience, integrating feedback into operational improvements.
- Optimized workflow to meet tight deadlines, managing multiple project timelines.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Supervisor
Coney Pte Ltd
04.2018 - 10.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Contributed to inventory management by monitoring stock levels.
Customer Service Consultant
Beauty One International Pte Ltd
01.2016 - 01.2018
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Qualified leads and set up customer appointments for sales team.
- Recorded and updated customer information in online systems.
- Collaborated with other team members to achieve monthly sales targets consistently.
- Opened new accounts and documented personal, demographic, and payment information in system.
Education
Diploma - Bridal, Professional Day & Night Make-Up
Singapore School of Make Up
01.2010
PSLE Certificate -
Tao Nan School
Singapore01.2006
Diploma - Retail
NATC Institute Pte Ltd
Singapore06-2025
Skills
- Interpersonal & Communication skill
- Adaptability skills
- Management skills
- Leadership skills
- Documentation skills
- Customer service skills
- Shipping procedures skills
Certification
- Certificate in Food & Beverage Safety & Hygiene (Procedures & Policies) - Singapore Lifelong Learning Institute
- Certificate in Occupational First Aid CPR+AED Course - Singapore First Aid Training Centre
Languages
English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Shipping Coordinator
Sinnwanng Express Enterprise Pte. Ltd.
07.2022 - 04.2025
Senior Concierge Executive (Mall Retail)
Lendlease Retail Investments 3 Pte Ltd
11.2021 - 06.2022
Sales Administrator
Wood & Co. Pte Ltd
10.2020 - 09.2021
Assistant Operations Manager
NV Hospitality Pte Ltd
10.2018 - 10.2020
Supervisor
Coney Pte Ltd
04.2018 - 10.2018
Customer Service Consultant
Beauty One International Pte Ltd
01.2016 - 01.2018
Diploma - Bridal, Professional Day & Night Make-Up
Singapore School of Make Up
PSLE Certificate -
Tao Nan School
Diploma - Retail
NATC Institute Pte Ltd
Similar Profiles
RAJKUMAR ELANMARANRAJKUMAR ELANMARAN
Business Owner at 007 Enterprise Pte Ltd / R&R Drinks Pte LtdBusiness Owner at 007 Enterprise Pte Ltd / R&R Drinks Pte Ltd
Dharmaraj BalakrishnanDharmaraj Balakrishnan
General Labor Worker and Operations Manager at R&R Express Pte Ltd Singapore, Callate International Pte Ltd SingaporeGeneral Labor Worker and Operations Manager at R&R Express Pte Ltd Singapore, Callate International Pte Ltd Singapore
Chai Jia TeeChai Jia Tee
Sales Coordinator Executive at SCL System Enterprise Pte. Ltd.Sales Coordinator Executive at SCL System Enterprise Pte. Ltd.
Carolina LaGoyCarolina LaGoy
Shipping Coordinator at Blichmann EngineeringShipping Coordinator at Blichmann Engineering
Mindy ChambersMindy Chambers
Shipping Coordinator at Extruded Aluminum CorporationShipping Coordinator at Extruded Aluminum Corporation