Loh Wei Quan Jayden
Singapore
Summary
Professional hospitality leader with comprehensive experience in banquet management and strong focus on team collaboration. Adept at coordinating events, overseeing staff, and ensuring exceptional customer service. Known for flexibility in meeting changing needs and consistently achieving high-quality results. Skilled in event planning, staff training, and customer relations, with keen ability to adapt and excel in dynamic environments.
Overview
10
10
years of professional experience
Work History
Assistant Banquet Manager
Mandarin Oriental
07.2025 - Current
- Established strong relationships with vendors, negotiating contracts for cost-effective services without compromising quality.
- Monitored budgetary constraints, successfully adhering to financial targets while maintaining quality standards.
- Implemented inventory control measures, reducing waste and optimizing resource utilization.
- Maintained professional appearance of banquet facilities through diligent upkeep and adherence to cleanliness standards.
- Reduced staff turnover by implementing effective training programs and fostering a positive work environment.
- Enhanced guest satisfaction by efficiently managing banquet operations and ensuring timely service.
- Managed high-profile events, providing personalized attention to detail that exceeded client expectations.
Assistant Banquet Manager
PARKROYAL COLLECTION Marina Bay
03.2022 - 08.2024
- Organized banquet storage and surrounding areas to facilitate access to products and materials
- Delegated tasks to staff members to maximise production under tight deadlines.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss
- Guiding staff in set up and break down of conference room
- Outdoor catering events
- Monitor and maintain stock accuracy by ensuring the physical stock is in line with.
- Perform ad-hoc duties when assigned.
Store Assistant
SUMITOMO WAREHOUSE (EUROPE) GMBH
02.2021 - 02.2022
- Stuffing & Unstuffing.
- Picking & Packing cargo for export shipment.
- Ensure all inbound and outbound cargo is correct and in right quantity and good condition.
- Organize and maintain inventory and storage area.
Assistant Banquet Manager
The St. Regis Singapore
01.2019 - 02.2021
- Organized banquet storage and surrounding areas to facilitate access to products and materials
- Delegated tasks to staff members to maximize production under tight deadlines.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss
- Liaised with catering department about event changes and implemented requested adjustments
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Mentored a team of 40 staff in set up and break down of conference room
- Assisted Director of Banquet in schedule planning including recruitment of casual labour
- Forecast weekly and special events
- Operated company’s vehicle for outdoor events and delivery
Delivery Specialist
The St. Regis Singapore
04.2020 - 08.2020
- Review customer orders with admin team to plan and coordinate delivery activities
- Ensure all the route information is well maintained for efficient route planning
- Analyze and resolve delivery issues in a timely fashion
- Continuously improving to facilitate the route efficiency daily
- Ensure all products are fully prepared before moving out for deliveries
- Analyze customer orders and set delivery priorities
- Make schedule adjustments to meet timely delivery goals
Banquet Supervisor
The St. Regis Singapore
07.2017 - 01.2019
- Supervised set up and tear down conference and banquet rooms to meet facility standards and specifications
- Provided exceptional service to guests by immediately addressing needs and requests
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions
- Supervised around 30 service crew
- Supervised dining table set-up to prepare for diversity of event types
- Providing relevant information for guest dietary special requirements
- Operate company’s vehicle for outdoor events
Banquet Captain
The St. Regis Singapore
06.2015 - 07.2017
- Set up and tear down conference and banquet rooms to meet facility standards and specifications
- Provided exceptional service to guests by immediately addressing needs and requests
- Assisting team to coordinate a smooth flow of events
Skills
- Professional Driving
- Catering
- Banquet Operations
- Food safety
- Guest relations
- Staff management
- Sales and marketing
- Banquet setup
- Team management
Timeline
Assistant Banquet Manager
Mandarin Oriental
07.2025 - Current
Assistant Banquet Manager
PARKROYAL COLLECTION Marina Bay
03.2022 - 08.2024
Store Assistant
SUMITOMO WAREHOUSE (EUROPE) GMBH
02.2021 - 02.2022
Delivery Specialist
The St. Regis Singapore
04.2020 - 08.2020
Assistant Banquet Manager
The St. Regis Singapore
01.2019 - 02.2021
Banquet Supervisor
The St. Regis Singapore
07.2017 - 01.2019
Banquet Captain
The St. Regis Singapore
06.2015 - 07.2017
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