WHEE CHUANG, ALAN LOH

Results-driven, bilingual transformational leader with 20+ years of experience in high-value enterprise sectors. Proven track record of exceeding customer expectations, building strong relationships, and committed to driving exceptional customer success through operational excellence and collaboration. Strategic problem-solver dedicated to optimizing operations and enhancing efficiency.

• Strategic Leadership: Successfully led cross-functional teams in developing and executing plans to achieve revenue growth and profitability objectives.
• Business Development: Demonstrated expertise in identifying and closing new business opportunities, negotiating contracts, and building strategic partnerships.
• Communication and Stakeholder Engagement: Proven ability to effectively communicate with internal and external stakeholders, including operation & development teams, sales teams, department heads, and regulatory authorities.
• Budget Management: Skilled in managing budgets, allocating resources, and maintaining financial discipline to ensure operational excellence.
• Team Leadership and Development: Proficient in motivating and empowering teams to achieve high performance, providing coaching and mentorship to enhance professional growth.

• Customer Service Skills: Handling telephone inquiries and facilitating bookings for motorhome rentals require excellent communication, patience and customer service skills.
• Attention to Detail: Coordinating special requests indicate an attention to detail and commitment to meeting customer needs essential in appointments to ensure data accuracy.
• Problem-Solving Abilities: Resolving customer issues demonstrates the meticulous ability to solve problems efficiently and effectively in various challenges that require quick thinking.
• Team Collaboration: Collaborating with internal resources to implement ideas, improvements and streamline processes highlights ability to work collaboratively with colleagues.

ITIL v3 Foundation

• Available: Immediately, with 1-week notice
• Nationality: Singaporean

"Alan's technical expertise in the enterprise IT technologies is top notch, and coupled with his level of professionalism in dealing with our corporate customers, makes him an extremely valuable asset. His positive attitude and constantly high energy levels allows him to work through difficult situations or challenging problems with a 'never-give-up' spirit which has seen countless customer appreciation letters over the years." ~ Jason
"Alan is highly conversant with all our storage devices implemented in our data centre." ~ Tek Kee
"we liked how invested to the project you were, and the options and professionalism." ~ Clayton
"you are a very meticulous person when it comes to quality check." ~ David
"u are helpful in nature, friendly and approachable" ~ Kavitha
"you are very thorough. I trust you completely on your recommendation and process, and it worked really well." ~ Diah

"you could help organise everything, to deal with different people, so we went with you." ~ Chris

"we saw how committed and dedicated you were. Thank you for your hard work." ~ Evelyn