Loh Tat Weng, Darwin
Assistant Business Development Manager
Darwin
Summary
Business development professional with proven track record of driving growth and nurturing client relationships. Committed to team collaboration and achieving results, adapting seamlessly to evolving business needs. Skilled in strategic planning, market analysis, and project execution, recognized for reliability and proactive problem-solving.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Business Development Assistant Manager
Crown Worldwide Pte Ltd
01.2024 - Current
- Motivated Individual to acquire New Business customers by cold calling, door knocking, calling leads provided and through referrals from existing customers.
- Good follow up and coordination abilities to make sure customer's requirements or requests are being passed to our drivers and their assistances for the service to be done to meet customer's satisfaction.
- Increased client base by identifying new business opportunities and establishing strategic partnerships.
- Able to present effectively and communicate comfortably to customers face to face or through telemarketing activities.
- Engage existing customers in client care meetings to get feedbacks on their opinions on the services provided and to rectify any issues or complaint cases while updating them on any new services that we can provide in hope of additional sales.
- Implemented CRM software that streamlined client tracking processes while enhancing overall team efficiency.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships & cross selling and upselling existing clients
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Conducted market research to identify potential areas for expansion and competitor trends.
- Provided regular updates on industry news and trends to keep team members informed and prepared to capitalize on emerging opportunities.
- Secured significant contracts through effective negotiation techniques, driving revenue growth for the organization.
- Collaborated with cross-functional teams to develop tailored solutions for prospective clients, resulting in higher conversion rates.
- Improved client retention rates with exceptional customer service and relationship management skills.
- Created detailed reports on sales metrics and progress toward company goals, informing senior leadership of key insights.
Sales Executive
Shred-It Singapore Pte Ltd
11.2019 - 11.2023
- Motivated Individual to acquire New Business customer for both regular & ad-hoc shredding services by cold calling, door knocking, calling leads provided and through referrals from existing customers.
- Engage customers to understand their needs and requirement and to help ensure that their procedure is aligned to the PDPC's guideline on the PDPA.
- Good follow up and coordination abilities to make sure customer's requirements or requests are being passed to our drivers and their assistances for the service to be done to meet customer's satisfaction.
- Requires to meet performance standards, business goals and sales target
- Able to present effectively and communicate comfortably to customers face to face or through telemarketing activities.
- Engage existing customers in client care meetings to get feedbacks on their opinions on the services provided and to rectify any issues or complaint cases while updating them on any new services that we can provide in hope of additional sales.
- Awarded with the President's Club by being the top 5% performer globally.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Customer Service Officer (Sales)
DirectAsia Insurance Singapore Pte Ltd
08.2018 - 10.2019
- Motivated Individual to acquire New Business customer for Motorcar, Motorcycle & Travel Insurance by calling leads provided in a daily basis.
- Engage customers to understand their needs and requirement for their policies and provide them the best coverage and competitive premium and to make their purchase an enjoyable and positive experience.
- Good follow-up skills to call back customers on their specified timings and to deliver their policy cover notes to them for their road tax renewal.
- Requires to meet performance standards, business goals and sales target
- Able to present effectively and communicate comfortably to customers face to face or through telemarketing activities
- Volunteered for the Vicom team on their launch month to help out due to manpower shortages and to guide the newer staff on the company’s processes and SOPs.
- Achieved an Excellence Award for the Mid Year Performance of 2019 by being the top performer in the team.
Banking Sales Officer
Adecco Personnel Pte Ltd / Citibank Singapore Limited
08.2016 - 07.2018
- Highly motivated individuals to promote and acquire NEW to Bank and/or existing customers by cross selling the value propositions of bank facilities such as credit cards, banking accounts or fund transfer program to various consumer segment
- Engage & build good relationships with customers, generates sales referrals & deliver good client experience
- Good follow-up skills and ensure customer’s applications and documentations are completed for processing timely
- Requires to meet performance standards, business goals and sales target
- Able to present effectively and communicate comfortably to customers face to face or through telemarketing activities
- Converted to a permanent staff of the bank being the top 20% performer within the entire platform of a total of more than 150 sales person
Sales Executive
Amass Logistics Pte Ltd
12.2015 - 07.2016
- Find & Secure new customers to generate new leads and establish new client relationships
- Highly motivated and disciplined individuals to go door knocking to acquire new clients and also to follow up with potential new clients to convince them to choose our service over their existing partners
- Require good coordination skills to coordinate with transport companies to achieve a smooth distribution of client’s cargo
- Build and maintain good rapport with new and existing customers
- Able to learn most of the procedures and processes within a month in the job, while acquiring a new client and successfully closed the deal by the second month on the job.
Education
Bachelor of Arts(Honours) - International Marketing
Birmingham City University
Singapore02-2021
Diploma - Commerce (Marketing Mangement)
Kaplan Higher Education Institute
Singapore01.2016
Higher Nitec - Leisure & Travel Operations
ITE College West
Singapore01.2013
GCE 'O' Levels -
Unity Secondary School
Singapore01.2010
Skills
- Proactive self-starter
- Reliable team member
- Entrepreneurial
- Dedicated professional
- Adaptable and Flexible
- Goal-oriented
- Relationship management
- CRM management
- Client acquisition
- Problem-solving
- Client relationship management
- Teamwork and collaboration
References
- Janet Ong, Associate Director, 8198 8862, Crown Worldwide Pte Ltd
- JensonTan, General Manager, 94873577, Shred-It Singapore
- Andy Yeo, Assistant Manager, 97739448, Citibank Singapore Limited
Availability
1 month notice
Accomplishments
- Awarded with President's Club for top 5 sales result globally - Shred-It Singapore
- Help to lead the team to increase revenue by 50% within 2 years - Crown Worldwide Pte Ltd
- Awarded with Excellence Award for being the top performer in the quarter - Direct Asia Singapore Pte Ltd
Timeline
Business Development Assistant Manager
Crown Worldwide Pte Ltd
01.2024 - Current
Sales Executive
Shred-It Singapore Pte Ltd
11.2019 - 11.2023
Customer Service Officer (Sales)
DirectAsia Insurance Singapore Pte Ltd
08.2018 - 10.2019
Banking Sales Officer
Adecco Personnel Pte Ltd / Citibank Singapore Limited
08.2016 - 07.2018
Sales Executive
Amass Logistics Pte Ltd
12.2015 - 07.2016
Bachelor of Arts(Honours) - International Marketing
Birmingham City University
Diploma - Commerce (Marketing Mangement)
Kaplan Higher Education Institute
Higher Nitec - Leisure & Travel Operations
ITE College West
GCE 'O' Levels -
Unity Secondary School