Logavigneswaran Vijendren

Job Function

- Plan, organize and manage the overall flight operation

- Training Flight scheduling  Coordinate daily Operation

- Markets company product thru various channels

- Prepare monthly flight operation report

- Controlled all company facilities and equipment. Purchased new equipment, oversaw facility renovation projects, implemented standard operation procedure for warehouse operation.

- Coordinate daily Operation

- Controls daily movement, monthly cash management, monthly accounts, inventory control

- Sales & Marketing for Blasting & Painting Products

-Arrange for the payment voucher, payment received, sales invoice, creditors invoice manually

- Follow up on outstanding debtors and prepare monthly collection report

- Handle petty cash of the company, records in and out and also reconciliation

- Interfaced with senior management to develop short / long term organizational goals and objectives.

Achievements:-

- Implemented own standard operation procedure which practice by the overall warehouse and sub company under warehouse operation.

- Lead to a successful warehouse operation

- Perform monthly collection.

- Reconnection and disconnection account

- Perform waiver.

- Answers all customer interactions on a timely basis, takes accurate information, raise problem log to relevant parties if necessary for resolution, and to ensure timely response to the customers.

- Effectively managing all customers complaints by resolving the problem with proper follow through on corrective action within agreed timeline

- Actively drive personal and team sales revenue by cross-selling and up-selling other products based on customer needs

- Provide guidance and leadership to team members whenever required

- Assist other functions on the platform, as required with pre-agreed arrangement

Achievements:-

- Completed total tenure with the organization without any medical leave. Honored Perfect attendance award.

- Honored Best staff of the year for year 2015

- Answers all customer interactions on a timely basis, takes accurate information, raise problem log to relevant parties if necessary for resolution, and to ensure timely response to the customers

- Effectively managing all customers complaints by resolving the problem with proper follow through on corrective action within agreed timeline

- Provide guidance and leadership to team members whenever required

- Assist other functions on the platform, as required with pre-agreed arrangement

- In charge of Customer Care Team (Customer service, Email Team, Social Media and Corporate

- Participate with HR Team in interviewing, hiring, and training employees

- Manage Overall KPI for Customer Care Team

- Drive department sales target by motivating and supporting staff.

- Improvement and Implementations of new processes for Customer Care Team and HR Team

- Conduct Training for New Hire on Company policy & KPI

- Prepare weekly and monthly Analysis report Management review.

- Work with other managers to plan and direct the work of the organization

- Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.

- Provide professional customer service to achieve a high percentage of customer satisfaction and retention.

- Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.

- Serve as the one-point contact to the High Net Worth customers of the Bank Sale.

- Generate new business to achieve defined targets in terms of number of customers, volumes and revenue for the segment

- Induction of all new customers brought in by the Branches & Direct Sales team.

- Achieve "best in class" productivity in order to maximize the efficacy of the sales process.

- Aggressive Sales call plans to acquire large prospective customers through referrals.

- Coordinate customer events for the cluster along with the product team sale