Logan Lim
Summary
Professional F&B specialist with strong track record in managing dining operations and ensuring high standards. Adept at team collaboration and fostering productive work environment. Skilled in inventory management, customer service, and staff training. Reliable and adaptable to changing needs, always focused on achieving results.
Overview
15
15
years of professional experience
Work History
F&B Supervisor
The Rit-Carlton Residences Singapore, Cairnhill
08.2025 - Current
- Supervised daily operations of food and beverage service ensuring high standards.
- Trained and mentored team members in service protocols and product knowledge.
- Managed inventory levels, placing orders to maintain stock availability.
- Ensured compliance with health and safety regulations during service operations.
- Assisted in planning and executing special events to enhance guest experience.
- Reduced waste by implementing proper portion control measures and adjusting procurement practices as needed.
- Gathered guest feedback to identify areas for service improvement.
- Maintained cleanliness and organization of dining areas for optimal guest satisfaction.
- Conducted regular equipment maintenance checks, proactively addressing issues before they impacted service quality or safety standards.
Assistant Manager - The Roof
The Singapore EDITION
10.2023 - 08.2025
- Coordinated daily operations to enhance guest experience and service delivery.
- Assisted in staff training, promoting adherence to brand standards and operational excellence.
- Implemented efficient scheduling processes to optimize team performance and resource allocation.
- Monitored inventory levels, ensuring timely replenishment while minimizing waste and costs.
- Provided support during events, ensuring seamless execution and high customer satisfaction rates.
- Analyzed guest feedback to identify areas for improvement in service offerings and operational procedures.
- Collaborated with management on strategic initiatives, contributing to overall business growth and development.
- Resolved guest inquiries promptly, fostering positive relationships and enhancing brand loyalty.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
F&B Executive - Lobby Bar
Sheraton Tower Singapore
03.2022 - 10.2023
- Facilitated communication between departments to ensure clarity in project objectives and timelines.
- Trained new team members on company policies, fostering a culture of compliance and efficiency.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
F&B Leader
The Ritz-Carlton Residences Singapore, Cairnhill
08.2018 - 02.2022
- Developed training programs for new team members, enhancing onboarding processes and knowledge retention.
- Trained employees on [Product or Service] and assigned duties.
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
F&B Captain
MONTI at 1-PAVILION Fullerton - Singapore
06.2017 - 07.2018
- Trained and mentored junior staff, enhancing team performance and service delivery.
- Collaborated with kitchen staff to streamline order processing and improve efficiency.
- Managed inventory levels, optimizing stock usage and reducing waste.
- Ensured smooth dining experiences by promptly addressing guest concerns and coordinating with the kitchen staff for timely meal preparation.
- Conducted regular inventory checks for proper stock levels, minimizing waste and reducing costs.
- Collaborated with the culinary team to develop seasonal menus that catered to diverse tastes, attracting new clientele.
- Increased repeat business through genuine rapport-building with guests by remembering names, favorite dishes, and special occasions.
- Mentored junior staff members in developing their hospitality skills while adhering to company policies and procedures.
- Maintained high-quality standards by ensuring adherence to health and safety regulations in all aspects of food handling and storage.
- Improved customer satisfaction by consistently providing exceptional service and maintaining a clean, welcoming atmosphere.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Monitored food quality and freshness throughout day.
- Observed diners to respond to additional requests and determine when meal completed.
Assistant Beverage Manager - Alto Sky Lounge
Hatten Hotel Melaka
10.2013 - 03.2017
- Oversaw beverage inventory management and ensured compliance with health and safety regulations.
- Developed training programs for staff on beverage preparation and customer service excellence.
- Implemented cost-control measures to optimize beverage profitability across multiple venues.
- Analyzed customer feedback to enhance menu offerings and improve overall guest satisfaction.
- Collaborated with suppliers to negotiate pricing and maintain high-quality product standards.
- Streamlined beverage ordering processes, reducing lead times and improving stock availability.
- Improved customer satisfaction by efficiently handling beverage orders and promptly addressing guest concerns.
- Resolved guest complaints professionally and effectively, maintaining a high level of customer satisfaction.
- Implemented staff training initiatives, enhancing overall team performance and knowledge of beverage products.
- Ensured compliance with all local liquor laws and company policies regarding alcohol service and safety requirements.
- Contributed to successful special events by coordinating with other departments, such as catering or entertainment teams.
- Monitored bartender performance closely, offering coaching opportunities when needed to improve efficiency or customer service skills.
- Assisted in designing seasonal drink menus, resulting in increased sales and positive customer feedback.
- Developed a strong knowledge of industry trends, staying current on new products and best practices to ensure the bar remained competitive in the market.
- Managed inventory control, ensuring optimal stock levels while minimizing waste through accurate tracking and ordering procedures.
- Developed strong rapport with regular patrons by providing personalized service, fostering loyalty and repeat business.
- Collaborated with the Food and Beverage Manager to develop promotional strategies that boosted revenue during slow periods.
- Collaborated with the marketing team on targeted campaigns promoting new beverages or specials during holiday seasons or peak times of year-inspiring increased sales results.
- Maintained highest standards for beverage quality and service.
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
- Managed all day-to-day operations within budgeted guidelines.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
F&B Beverage Supervisor - R Bar
Renaissance Hotel Johor Bahru
02.2013 - 07.2013
- Oversaw beverage production schedules to ensure timely service and product availability.
- Trained and mentored staff on beverage preparation techniques and customer service standards.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Collaborated with suppliers to source high-quality ingredients, enhancing overall beverage offerings.
- Managed daily shift operations, contributing to the smooth running of the beverage department and maintaining high levels of customer satisfaction.
- Created a positive work environment through effective communication practices that fostered teamwork among staff members.
- Enhanced customer satisfaction by efficiently managing beverage inventory and ensuring timely beverage service.
- Facilitated communication between customer-facing and back-end teams to coordinate seamless beverage service delivery.
- Coordinated special events and private parties successfully while maintaining excellent service standards during regular business hours.
- Trained and developed beverage staff on proper techniques, knowledge and skills.
- Consistently exceeded revenue targets through upselling techniques and suggestive selling strategies.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Supervised food presentation and plating to enhance visual appeal.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Led pre-shift huddles with staff to start teams on right foot to expertly handle guests' beverage needs.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Served consistent portions following recipes and control standards.
Assistant Banquet Beverage Manager
Tai Thong Group of Restaurants – Malacca
12.2010 - 01.2013
- Managed beverage inventory, ensuring optimal stock levels and minimizing waste.
- Trained and mentored staff on beverage preparation techniques and service standards.
- Analyzed sales trends to adjust beverage selections based on customer preferences.
- Oversaw compliance with health and safety regulations in beverage operations.
- Led promotional events, increasing customer engagement through special drink offerings.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Resolved customer complaints involving food or beverage quality and service.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Streamlined inventory management for optimal efficiency and cost savings.
- Oversaw daily operations, ensuring smooth workflow, excellent customer service, and efficient problem resolution.
- Maintained compliance with all local, state, and federal regulations pertaining to alcohol sales and service protocols.
- Fostered a positive team atmosphere by promoting open communication channels between staff members regarding best practices or concerns within the workplace setting.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Coordinated with catering staff to deliver food services for special events and functions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Education
O'Level / SPM - Account
Sekolah Menengah Raja Tun Uda
Penang, Malaysia11-1995
Skills
- Food and beverage operations
- Scheduling staff
- Teamwork and collaboration
- Customer service
- Time management
- Food safety compliance
- Multitasking Abilities
- Task delegation
- Work area inspection
- Inventory control
- Time management abilities
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Timeline
F&B Supervisor
The Rit-Carlton Residences Singapore, Cairnhill
08.2025 - Current
Assistant Manager - The Roof
The Singapore EDITION
10.2023 - 08.2025
F&B Executive - Lobby Bar
Sheraton Tower Singapore
03.2022 - 10.2023
F&B Leader
The Ritz-Carlton Residences Singapore, Cairnhill
08.2018 - 02.2022
F&B Captain
MONTI at 1-PAVILION Fullerton - Singapore
06.2017 - 07.2018
Assistant Beverage Manager - Alto Sky Lounge
Hatten Hotel Melaka
10.2013 - 03.2017
F&B Beverage Supervisor - R Bar
Renaissance Hotel Johor Bahru
02.2013 - 07.2013
Assistant Banquet Beverage Manager
Tai Thong Group of Restaurants – Malacca
12.2010 - 01.2013
O'Level / SPM - Account
Sekolah Menengah Raja Tun Uda
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