Lai Mui Chan
Operations Manager
Singapore
Summary
Operations professional with over 20 years of hands-on experience in the container leasing industry, supporting global operations, container sales and inventory management. Proficient in SAP and trusted as a SuperUser and Business Process Owner, with a strong focus on process improvement, system enhancement, and cross-functional collaboration. Known for a hands-on, team-oriented approach, and a commitment to continuous learning, training, and operational excellence.
Overview
21
21
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Operations Manager (Global Ops)
Seaco Asia Pte Ltd
08.2013 - Current
- Managing container sales administration process and depot inventory management.
- Planned and coordinated equipment repair strategies with regional teams to improve productivity and profitability.
- Supported container trading activities in coordination with Container Sales, Product Teams & Regional Ops.
- Cross-functional team collaboration to ensure aligning operation with commercial and company objectives.
- Collaborated with IT to enhance system applications; acted as Subject Matter Expert (SME) Business Process Owner (BPO) and System SuperUser.
- Spearheaded user training and post-go-live support for SAP system enhancements.
- Managed key operational reports aligned with stakeholder requirements.
- Developed operational SOPs and implemented new workflows aligned with business goals.
- Supported regional empowerment by identifying training needs and delivering training to build regional capability and ensure compliance.
Operations Supervisor
GESeaco Asia Pte Ltd
07.2009 - 07.2013
- Company Overview: Company Name changed: Feb 2012
- Supported Container Sales operations by aligning depot activities with sales requirements and resolving operational issues.
- Optimized repair processes, monitored FIFO, and minimized inventory aging.
- Collaborated with regional ops teams and the Director of Container Sales to support container trading and repositioning needs.
- Reviewed and enhanced operations procedures to meet evolving business requirements.
- Managed key operational reports aligned with stakeholder requirements.
- SAP SuperUser is responsible for issue resolution, defect reporting, Business Requirement Specification and UAT.
- Contributed to the development of operations policies and supported annual budget planning.
- Company Name changed: Feb 2012
Operations Coordinator
GESeaco Asia Pte Ltd
09.2005 - 06.2009
- Handled daily operational matters and depot coordination across Asia.
- Oversaw inventory audits, depot inventory, and account reconciliations across Asia.
- Resolved customer queries related to operations, technical issues, and billing.
- Acted as SAP SuperUser and conducted CEDEX/IAS implementation training.
- Supported LEAN and KAIZAN initiatives for operational improvement.
- Enforced compliance with company procedures, policies, and operational standards.
Operations Assistant
GESeaco Asia Pte Ltd
03.2004 - 08.2005
- Handled daily operational matters and depot coordination across Asia. Focusing on cost reduction and efficiency improvements.
- Assisted in inventory audits, reconciliations, and customer issue resolution.
- Maintained adherence to internal policies and operational standards.
Education
Diploma - Business Administration
Kolej Tunku Abdul Rahman (TARC)
05-2023
Skills
- Container Sales & Leasing Operations
- Depot Inventory & Asset Management
- Equipment Repair Planning & Control
- SAP (Operations & Container Sales Modules)
- Business Process Optimization
- Cross-Functional Collaboration
- Operational Reporting & Analysis
- User Acceptance Testing / System Integration Testing
- Operational Policy & SOP Development
- Change Management & Team Training
Certification
Certified SAFe 6 Product Owner / Product Manager, 2025
Key Projects And Achievements
- S4HANA Upgrade, In progress, 2025, Business Process Owner and Key Tester, leading integration testing and coordination with IT.
- Document Management System, 2025, Reviewed and formalized SOPs and work instructions.
- System Enhancements, 2023–2024, Collaborate with IT on application upgrades for container sales, led and performed system testing and user coordination.
- SAP Upgrade, 2018–2022, Drove process redesign and automation initiatives, improving lead time and admin efficiency.
- Online Workflow Automation, 2020, Implemented standardized workflows with audit trails and tracking.
- Operational Optimization, 2015–2018, Enhanced processes through automation and simplification.
- Fleet Data Integration, 2015, Integrated acquired equipment data into SAP.
Timeline
Operations Manager (Global Ops)
Seaco Asia Pte Ltd
08.2013 - Current
Operations Supervisor
GESeaco Asia Pte Ltd
07.2009 - 07.2013
Operations Coordinator
GESeaco Asia Pte Ltd
09.2005 - 06.2009
Operations Assistant
GESeaco Asia Pte Ltd
03.2004 - 08.2005
Diploma - Business Administration
Kolej Tunku Abdul Rahman (TARC)
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