Lluvia Ong

As a sales & marketing brand ambassador, I assist in developing and executing growth marketing strategies through B2C systems for our clients.

In addition, I was also given the opportunity to lead and train new starters, so as to expand the team and further value-add to our campaigns.

• Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
• Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
• Improved overall team performance by providing mentorship to junior representatives, sharing best practices, and promoting a positive work environment.

As a Beauty Consultant, I was responsible for providing customer service & advising customers on product selections, building long-term relationships with clients, and driving sales in the beauty department.

• Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
• Provided exceptional customer experience by addressing concerns promptly, resolving issues professionally, and offering suitable alternatives when needed.
• Managed inventory effectively, ensuring adequate stock levels of popular products while minimizing overstock risks.
• Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.