Liyuan Chen

Work History

That Aquarium

10.2024 - Current

Balanced creativity with practicality by aligning innovative design concepts with client objectives, ensuring both aesthetics and functionality were achieved.
Implemented feedback and suggestions from clients to improve designs.
Maintained optimal water quality by conducting regular testing and adjusting treatment protocols as needed.
Maintained aquatic habitat cleanliness in preparation for visitors.
Followed pet care instructions for dietary needs and medication regimens.
Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Greeted customers, helped locate merchandise, and suggested suitable options.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Answered questions about store policies and addressed customer concerns.
Stocked merchandise, clearly labeling items, and arranging according to size or color.

Mandai Wildlife Reserve

11.2023 - 02.2024

Greeting and welcoming visitors upon arrival/seeing them around the park, offering assistance, and answering questions.
Responding to guests' inquiries, complaints and special requests around the park.
Ensuring cleanliness and maintenance around the park
Crowd control throughout the park ; making sure no entrances/exits are blocked by guests, making sure guests are lined up neatly during bird feedings, shows etc.
Scanning and assisting with buying of tickets at entrance gantry
Making sure guests are following park rules, as well as ensuring their safety during their experience in the park.
Tending to guests with first aid kit/bringing them to the first aid room when they are injured
Ensuring birds and animals in the park are not disturbing guests, in their respectful aviaries, and the animals' wellbeing in general.

RDA SINGAPORE

09.2023 - 12.2023

Improved client engagement by actively participating in the planning and execution of therapy activities.
Recognized achievements of both riders and horses throughout the program, celebrating milestones while motivating continued growth.
Ensured proper horse handling techniques were employed during all interactions, promoting animal welfare alongside therapeutic benefits for riders.
Enhanced rider safety by closely monitoring and adjusting their position during therapeutic riding sessions.
Developed strong working relationships with fellow side walkers, fostering team cohesion and improving overall session effectiveness.
Maintained detailed records of clients'' progress to inform future therapy sessions and report on overall success.
Established trust with clients through active listening, empathy, and patience, facilitating meaningful connections during therapy sessions.
Assisted in the development of individualized therapy plans to achieve specific goals for each client.
Supported riders with physical disabilities by providing necessary assistance for mounting and dismounting horses.