LI YING KHOO
Summary
Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving. Competent [Job Title] with proven ability to develop creative, effective and successful event strategies. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships. Adept at managing all aspects of event planning including logistics, venue selection and catering. Skilled [Job Title] uses event management software to properly plan, track and manage events. Experienced in working with stakeholders at all levels, from clients to vendors and suppliers. Possesses strong organizational and administrative skills to coordinate multiple projects simultaneously.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Banquet Operations Executive
Mandarin Oriental, Singapore
09.2022 - Current
- Managed administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised event staff to complete tasks on time.
- Developed creative themes for events and created related activities to engage attendees.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Monitored and controlled event expenditures to meet budgets.
Guest Services
Shangri-La International Hotel Management Pte Ltd
09.2021 - 09.2022
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Drives customer delight and retention by being a role model in delighting guests in every single interaction
- Handles all guests’ requests or inquiries promptly and efficiently.
ADVERTISING, PROMOTION AND EVENT MANAGEMENT EXECUT
SIA Group Sports Club
09.2020 - 09.2021
- Met with customers to discuss proofs and identify needed changes.
- Increased revenue by developing and implementing creative promotional strategies.
- Identified and reached out to potential clients to offer services.
- Offered engaging presentations highlighting benefits of advertising services.
- Worked with production and design team members to bring customer ads to life.
- Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
Education
High School Diploma -
Kaplan Higher Education Institude
Singapore09.2021
Bachelor's Degree - Hospitality & Tourism
Murdoch University
Perth, Western Australia11.2023
Skills
- Menu Planning
- Stress Management
- Quality Assurance
- Conflict Resolution
- Organizational Skills
- Event Management
- Team Leadership
- Time Management
- Performance Monitoring
Certification
- CMP - Certified Meeting Planner
- CSEP - Certified Special Event Professional
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Advanced (C1)
Malay
Intermediate (B1)
Timeline
Banquet Operations Executive
Mandarin Oriental, Singapore
09.2022 - Current
Guest Services
Shangri-La International Hotel Management Pte Ltd
09.2021 - 09.2022
ADVERTISING, PROMOTION AND EVENT MANAGEMENT EXECUT
SIA Group Sports Club
09.2020 - 09.2021
High School Diploma -
Kaplan Higher Education Institude
Bachelor's Degree - Hospitality & Tourism
Murdoch University
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