Hi, I’m
Liyah Bakar
Administrative / Secretary
Summary
Dedicated executive with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
18
years of professional experience
Work History
RB Capital Pte Ltd
Administrative & Personal Assistant
09.2010 - Current
Job overview
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Answered multi-line phone system and greeted callers enthusiastically.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Drafted agendas, recorded minutes and created documents for meetings.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Organized and coordinated conferences and monthly meetings.
- Displayed absolute discretion at handling confidential information.
- Informed vendors and contractors of client project requirements to foster client satisfaction.
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduled and confirmed appointments and meetings for chairman & senior management team.
- Oversee inventory materials monitoring, requisitions and supply re-stocking.
- Received and routed business correspondence to correct departments and staff members.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
Spacare International
Guest Relations Executive
07.2009 - 07.2010
Job overview
- Perform overall spa duties, including screening incoming calls, answer to Responsibilities enquiries
- Attend to visitors in a friendly and professional manner
- Handle general admin duties ; Purchase, maintain product and pantry supplies
- Prepare staff’s schedule, meal voucher, petty cash and stock inventory
- Submit monthly reports to management
Canary Services Pte Ltd
Customer Service Executive
01.2005 - 10.2009
Job overview
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Tourism Management InternationalSingpore
Diploma in Tourism Management from Tourism Management
04.2015
BMC Academy Singapore
Certificate in Business Practice & Computing from Business Practice, Administrative & Computing
06.2010
Skills
- Business Correspondence
- Administrative Support
- Multitasking and Organization
- Travel Arrangement Coordination
- Confidentiality and Discretion
- Calendar Management
- Call Screening
- Highly Efficient and Productive
- Contractor Liaison
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
License
Possess Driving License Class 3A & 2B
Timeline
Administrative & Personal Assistant
RB Capital Pte Ltd
09.2010 - Current
Guest Relations Executive
Spacare International
07.2009 - 07.2010
Customer Service Executive
Canary Services Pte Ltd
01.2005 - 10.2009
Tourism Management International
Diploma in Tourism Management from Tourism Management
BMC Academy
Certificate in Business Practice & Computing from Business Practice, Administrative & Computing
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