Livia Khoo

Cashiering

• Operated cash register for cash and credit card transactions with excellent accuracy levels.
• Provide training and basic troubleshooting whenever technical problem arises with POS system.

Store front/Customer Service

• Provide efficient and timely replenishment of sales floor merchandise to drive product sales.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Be very alert to the surroundings due to children environment.
• Demonstrated respect, friendliness and willingness to go beyond my ways to help customers whenever needed.

• Consolidate and re-organize Engineering BOM to Costing BOM format to support Sales on new project costing during bidding phase.
• Work closely with Sourcing, Engineering, Sales etc. relevant parties to ensure accurate review and prompt response to customer’s RFQ
• Handle from simple single level BOM Costing to complex multi-level BOM Costing

Cashiering

• Operated cash register for cash and credit card transactions with excellent accuracy levels.
• Provide training and basic troubleshooting whenever technical problem arises with POS system.

Store front/Customer Service

• Provide efficient and timely replenishment of sales floor merchandise to drive product sales.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Be very alert to the surroundings due to children environment.
• Demonstrated respect, friendliness and willingness to go beyond my ways to help customers whenever needed.
• Build relationship with suppliers/customers to understand trends and make better suggestions of products to bring in to purchasing dept.

Administrative

• Update of daily/monthly sales, invoices and bills in Excel.
• Basic training of new staffs when necessary.

• Conduct meetings with relevant departments and manage documents from start to end process of ECN/ECR
• Simple amendments of Engineering BOM/ Electrical 2D drawings
• Track each ECR/ECN process by working with all departments and ensure each process reaches target date.
• Assist in sourcing for components and creating presentation slides for customer approval.
• Raising Purchase Request and tracking of material delivery to meet target ETA for new engineering sales order.
• Assemble simple sensor cable assembly and conduct continuity test before shipping out to customer.

• Raise Purchase Requisition for all the Sales order received.
• Assist in RFQ documentations (ME/EE) to be used to sent to suppliers.
• Assist in simple revision change of Engineering BOM.
• Assist engineers with packing of shipment and shipment documents once materials have been assembled (usually additional kits/upgrade kits)
• Responsible of tracking/expediting delivery status (with Buyer/Supplier) from Purchase Requisition to set/meet target delivery date to customer.
• Follow up with Project leads on sales order completion date weekly in order to meet target delivery date to customer and/or highlight potential risks.
• Basic Administrative duties (stationery request/collection from HR etc)
• Assist the team when facing difficulties in SAP and take part in discussion with internal SAP IT dept to find ways to improve efficiency in workload for the engineers.
• Explored and guided engineers from scratch how to use the time-clocking software (Clockify) by myself.
• Run weekly and monthly man hour reports to assist manager for their managerial meetings.

Cashiering

• Operated cash register for cash and credit card transactions with excellent accuracy levels.
• Provide training and basic troubleshooting whenever technical problem arises with the POS system.

Store front/Customer Service

• Provide efficient and timely replenishment of sales floor merchandise to drive product sales.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Be very alert to the surroundings due to children environment.
• Demonstrated respect, friendliness and willingness to go beyond my ways to help customers whenever needed.
• Build relationship with suppliers/customers to understand trends and make better suggestions of products to bring in to purchasing dept.
• Weekly stock-take and Monthly ordering of stocks from respective suppliers.

Administrative

• IC for an outlet (July 2018-Aug 2019)
• Update of daily/monthly sales, invoices and bills in Excel.
• Training of new staffs

• Cashiering Duties (Cash/Nets)
• Promote the menu and give suggestions.
• Fast-paced multitask in taking orders / packing of drinks / sending in order / managing long queues especially in peak hours (lunch/dinner crowd)
• Maintained basic hygiene cleanliness
• Build close relationships with regular customers especially elderly with dialects.