Summary
Overview
Work History
Education
Skills
Certification
Timeline
Cashier
LIU XIAOFENG (Vanness)

LIU XIAOFENG (Vanness)

Senior Operations Manager
Singapore

Summary

Senior Operations Manager with 11 years of experience in the POS industry, combining expertise in operations management, pre-sales, and sales. Skilled in leading cross-functional teams, streamlining workflows, and ensuring successful deployments. Proven ability to engage clients in solution design, support business development, and drive long-term customer satisfaction.

Overview

15
15
years of professional experience
3
3
Certifications

Work History

Senior Operations Manager

Edgeworks Solutions Pte Ltd
06.2023 - Current
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
  • Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
  • Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
  • Collaborated with the Sales Team on pre-sales efforts, such as demos and proposal preparation.
  • Reduced operational costs, negotiating better rates with suppliers and optimizing supply chain logistics.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Operations Manager

Edgeworks Solutions Pte Ltd
05.2017 - 05.2023

Deployment Manager

Edgeworks Solutions Pte Ltd
03.2015 - 04.2017
  • Spearheaded efforts to automate repetitive tasks in the deployment process, freeing up valuable time for team members to focus on higher-value activities.
  • Implemented successful deployment strategies for large-scale software releases, ensuring smooth transitions across departments.
  • Coordinated communication efforts between all affected parties during complex deployments, ensuring clear expectations were set and met at every stage of the process.
  • Optimized deployment processes by streamlining workflows and reducing downtime during system updates.
  • Collaborated closely with development teams to ensure seamless integration of new features into existing systems, minimizing disruption to users during rollouts.
  • Enhanced user experience by proactively identifying potential issues and deploying targeted fixes before they could negatively impact system stability or end users.
  • Developed comprehensive post-deployment analysis tools, increasing visibility into the performance of new system features and functionality.
  • Conducted regular reviews of deployment processes and tools to identify areas for optimization or enhancement, driving continuous improvement initiatives across the team.

Deployment Engineer

Edgeworks Solutions Pte Ltd
08.2014 - 02.2015
  • Ensured compliance with security policies throughout all stages of the deployment process, protecting sensitive data from unauthorized access.
  • Maintained up-to-date documentation on deployment procedures, contributing to a seamless handoff between team members.
  • Evaluated new tools and technologies that could improve the efficiency of the deployment process, staying current on industry trends.
  • Managed rollbacks when necessary to quickly restore systems to their previous state in case of issues during deployments.
  • Participated in software field testing to verify performance of developed projects.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Resolved issues related to operational components for LAN, WAN and voice systems.

Founder

V Square Pte Ltd
12.2012 - 04.2014
  • Expanded the company''s geographical reach, opening new markets and increasing profitability.
  • Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
  • Maximized profitability, carefully managing budget allocations and cutting unnecessary expenses.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.

Sales Consultant

Barclyne Education International Pte Ltd
06.2013 - 03.2014
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic
  • Followed up with existing customers to provide additional support and address concerns.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Negotiated prices, terms of sales and service agreements.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

IT Deskside Support

Thatz International Pte Ltd (IBM Project)
10.2010 - 05.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.

Education

Diploma - Info-Communications

Temasek Polytechnic
Singapore
04.2001 -

Nitec - Electronics (wireless LAN)

ITE College Central
Singapore
04.2001 -

Skills

Operations management

Certification

Project Management Professional (PMP) Preparatory Training

Timeline

Project Management Professional (PMP) Preparatory Training

11-2023

Senior Operations Manager

Edgeworks Solutions Pte Ltd
06.2023 - Current

Participate in Negotiations

04-2020

Solve Problems and Make Decisions at Managerial Level

08-2017

Operations Manager

Edgeworks Solutions Pte Ltd
05.2017 - 05.2023

Deployment Manager

Edgeworks Solutions Pte Ltd
03.2015 - 04.2017

Deployment Engineer

Edgeworks Solutions Pte Ltd
08.2014 - 02.2015

Sales Consultant

Barclyne Education International Pte Ltd
06.2013 - 03.2014

Founder

V Square Pte Ltd
12.2012 - 04.2014

IT Deskside Support

Thatz International Pte Ltd (IBM Project)
10.2010 - 05.2013

Diploma - Info-Communications

Temasek Polytechnic
04.2001 -

Nitec - Electronics (wireless LAN)

ITE College Central
04.2001 -

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LIU XIAOFENG (Vanness)Senior Operations Manager