LIU XIAOFENG (Vanness)
Senior Operations Manager
Singapore
Summary
Senior Operations Manager with 11 years of experience in the POS industry, combining expertise in operations management, pre-sales, and sales. Skilled in leading cross-functional teams, streamlining workflows, and ensuring successful deployments. Proven ability to engage clients in solution design, support business development, and drive long-term customer satisfaction.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
Senior Operations Manager
Edgeworks Solutions Pte Ltd
06.2023 - Current
- Oversaw workforce management planning, volume predictions and capacity planning.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Collaborated with the Sales Team on pre-sales efforts, such as demos and proposal preparation.
- Reduced operational costs, negotiating better rates with suppliers and optimizing supply chain logistics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Operations Manager
Edgeworks Solutions Pte Ltd
05.2017 - 05.2023
Deployment Manager
Edgeworks Solutions Pte Ltd
03.2015 - 04.2017
- Spearheaded efforts to automate repetitive tasks in the deployment process, freeing up valuable time for team members to focus on higher-value activities.
- Implemented successful deployment strategies for large-scale software releases, ensuring smooth transitions across departments.
- Coordinated communication efforts between all affected parties during complex deployments, ensuring clear expectations were set and met at every stage of the process.
- Optimized deployment processes by streamlining workflows and reducing downtime during system updates.
- Collaborated closely with development teams to ensure seamless integration of new features into existing systems, minimizing disruption to users during rollouts.
- Enhanced user experience by proactively identifying potential issues and deploying targeted fixes before they could negatively impact system stability or end users.
- Developed comprehensive post-deployment analysis tools, increasing visibility into the performance of new system features and functionality.
- Conducted regular reviews of deployment processes and tools to identify areas for optimization or enhancement, driving continuous improvement initiatives across the team.
Deployment Engineer
Edgeworks Solutions Pte Ltd
08.2014 - 02.2015
- Ensured compliance with security policies throughout all stages of the deployment process, protecting sensitive data from unauthorized access.
- Maintained up-to-date documentation on deployment procedures, contributing to a seamless handoff between team members.
- Evaluated new tools and technologies that could improve the efficiency of the deployment process, staying current on industry trends.
- Managed rollbacks when necessary to quickly restore systems to their previous state in case of issues during deployments.
- Participated in software field testing to verify performance of developed projects.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Resolved issues related to operational components for LAN, WAN and voice systems.
Founder
V Square Pte Ltd
12.2012 - 04.2014
- Expanded the company''s geographical reach, opening new markets and increasing profitability.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Maximized profitability, carefully managing budget allocations and cutting unnecessary expenses.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Sales Consultant
Barclyne Education International Pte Ltd
06.2013 - 03.2014
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
IT Deskside Support
Thatz International Pte Ltd (IBM Project)
10.2010 - 05.2013
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Education
Diploma - Info-Communications
Temasek Polytechnic
Singapore 04.2001 -
Nitec - Electronics (wireless LAN)
ITE College Central
Singapore 04.2001 -
Skills
Operations management
KPI tracking
Strategic planning
Employee coaching
Business planning
Team building
Problem-solving
Customer service
Sales tracking
Task prioritization
Time management
Standard operating procedures
Certification
Project Management Professional (PMP) Preparatory Training
Timeline
Project Management Professional (PMP) Preparatory Training
11-2023
Senior Operations Manager
Edgeworks Solutions Pte Ltd
06.2023 - Current
Participate in Negotiations
04-2020
Solve Problems and Make Decisions at Managerial Level
08-2017
Operations Manager
Edgeworks Solutions Pte Ltd
05.2017 - 05.2023
Deployment Manager
Edgeworks Solutions Pte Ltd
03.2015 - 04.2017
Deployment Engineer
Edgeworks Solutions Pte Ltd
08.2014 - 02.2015
Sales Consultant
Barclyne Education International Pte Ltd
06.2013 - 03.2014
Founder
V Square Pte Ltd
12.2012 - 04.2014
IT Deskside Support
Thatz International Pte Ltd (IBM Project)
10.2010 - 05.2013
Diploma - Info-Communications
Temasek Polytechnic
04.2001 -
Nitec - Electronics (wireless LAN)
ITE College Central
04.2001 -