LIU Longda

• Achieved significant system enhancements and product launches by leading claims business solutions team.
• Drove successful outcomes by coordinating with external vendors on complex tasks.
• Explored AI tools to improve claims automation through customer-centric initiatives.
• Successfully launched GEApp for Medical Claims and coordinated NPHC migration project.
• Implemented Medical Claims Automation System, achieving 60% straight-through processing for claims department.
• Reviewed monthly reports and generated ad-hoc data analyses to enhance operational efficiency.
• Collaborated effectively with IT teams to address claims department requirements.
• Provided guidance to team members, improving coordination through regular meetings and a leave calendar.

• Spearheaded migration of RPA system tool to enhance operational efficiency.
• Collaborated with business users to gather requirements for RPA process development.
• Conducted RPA code reviews with peers to ensure quality and compliance.
• Promoted RPA awareness across various departments to facilitate adoption.

• Monitored daily RPA claims processing, ensuring timely assignment of cases to claims officers.
• Performed process reviews and leveraged Robotics Process Automation to enhance operational efficiency.
• Managed internal and external dependencies, including RPA defects and software upgrades for business continuity.
• Trained and mentored RPA development and business support teams to cultivate expertise.
• Collaborated with vendors and Strategy & Transform Division on adopting new automation technologies.
• Promoted awareness of RPA initiatives throughout the organization.

• Delivered system enhancements to improve functionality and performance.
• Supported user inquiries regarding system-related issues for timely resolution.
• Managed defect resolution processes, ensuring closure within established timelines.
• Led a team focused on data recovery initiatives to restore critical information.
• Investigated high-priority system issues and addressed customer complaints effectively.

• Delivered business solutions for customer service application and managed defect resolution process.
• Executed User Acceptance Testing, completing enhancements for 2015 Release 1 and Release 2.
• Tracked and resolved production defects within agreed timelines to ensure operational efficiency.
• Prepared test cases and documentation for CRM Project to validate system functionality.
• Oversaw ongoing Centralized Information File Management project as main tester, guiding temporary staff.
• Identified critical issues in CIF project, proposing effective solutions and raising concerns.
• Provided alternative solutions for critical defects while assisting UAT manager with project oversight.
• Coached temporary staff on processing daily batch letters and reports to enhance productivity.

• Executed system integration tests by creating test scenarios for new feature releases.
• Conducted thorough testing on existing bugs reported by users in production.
• Performed testing on new features and provided essential support during releases.
• Managed daily deployment of SIT environments to ensure readiness for testing.
• Collaborated with team lead to clarify business requirements effectively.
• Raised, verified, and provided feedback on bugs using Redmine tracking tool.
• Chartered with developers to streamline understanding of bug replication methods and resolutions.
• Implemented urgent hotfixes to SIT environment to facilitate timely testing.

• Participated in Technology Refresh Project, upgrading .Net 1.1 to .Net 4.0 over three years.
• Contributed to Assembly Test by setting up test environments and preparing test IDs.
• Conducted data extraction for testing, ensuring partial data masking for confidentiality.
• Assisted test lead in developing comprehensive testing plans.
• Created missing test scripts for System Integration Test from user and system perspectives.
• Executed test scripts and guided temporary staff through execution processes.
• Performed initial problem analysis to escalate issues to development team effectively.
• Generated weekly reports for management, highlighting project progress and challenges.

Maintained public-facing website for IRAS E-Service team, ensuring high availability and performance.
Resolved technical issues raised by taxpayers and internal officers efficiently.
Demonstrated responsiveness to inquiries, fostering a positive user experience.
Collaborated with team members to enhance service delivery and operational effectiveness.