LIU KEXIN

EVENT: Singapore International Water Week 2024

• Assisted in the creation of marketing materials for event such as invitations, brochures, signage, and social media content
• Developed Excel documents for pre-event data extraction and analysis. Post-event, compiled comprehensive reports to evaluate performance and impact.
• Execution of technical cues during speech presentations on stage, ensuring seamless transitions between scenes
• Assist in stage and speaker management, designing and editing holding slides for the stage
• Briefed team members on stage management, improving team coordination and ensuring timely setup and breakdown of stage equipment
• Enhanced exhibitors' satisfaction by addressing inquiries and resolving concerns promptly

EVENT: Glasstech and Fenestration Asia 2024

• Developed targeted email marketing campaigns for increased open rates and click-through rates.
• Created visually appealing graphics for use in social media posts.
• Planned and coordinated exhibitor interviews by researching and selecting suitable companies.
• On-site, collaborated with the media team and conducted exhibitor interviews over three days while simultaneously managing EDM posts for the event.

• Provided customer service to all guests and escalated concerns where needed
• Performed post-event tasks such as breaking down areas and cleaning facilities
• Ushering and welcoming guests
• Responded to inquiries and addressed any issues or complaints
• Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction

• Prepared orders for shipment by picking, packing, and labeling merchandise
• Received and processed incoming stock to keep inventory levels accurate and up-to-date
• Packed, secured, labelled and applied postage to materials to prepare items for shipment
• Verified orders by comparing names and quantity of items packaged with shipping documents

• Interacted with customers from diverse backgrounds, enhancing communication skills.
• Developed problem-solving and critical thinking abilities by addressing customer concerns and managing shortages.
• Trained new team members with positive reinforcement and respectful, encouraging coaching
• Listened carefully to customer requests and created personalised beverages, improving sales
• Optimised workflow during peak hours to ensure smooth operations.
• Gained efficiency in drink preparation, cash handling, and crowd management.
• Maintained a friendly and professional attitude in a fast-paced environment.