Lisa Ng
Summary
Senior Associate skilled in Planning & Administration with extensive experience in streamlining operations and managing complex administrative tasks. Proven success in enhancing efficiency and accuracy, maintaining confidentiality, and fostering team collaboration. Adept at coordinating schedules, travel arrangements, and events to support senior executives and improve organizational productivity.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
32
32
years of professional experience
Work History
Senior Associate, Planning & Administration Suppor
BNY Mellon Investment Management Singapore Pte Ltd
2024.03 - Current
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Performed wide-ranging administrative, financial and service-related functions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
Associate
BNY Mellon Investment Management Singapore Pte Ltd
2018.07 - 2024.02
- Collaborated cross-functionally to ensure alignment of department goals with overall company objectives.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Supported executive staff by managing schedules, arranging travel accommodations, and preparing materials for presentations or meetings as needed.
- Facilitated onboarding process for new hires, ensuring smooth transition and integration into company culture.
- Managed travel arrangements and itineraries for executives, contributing to efficient and stress-free business trips.
Senior Administrative Assistant
BNY Mellon Investment Management Singapore Pte Ltd
2016.04 - 2018.06
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
- Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
- Enhanced team collaboration by organizing regular team-building activities that fostered camaraderie among staff members.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Assistant
BNY Mellon Investment Management Singapore Pte Ltd
2012.02 - 2016.03
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Executive Assistant
UBS AG
2005.07 - 2011.12
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
- Fostered positive work environment, organizing team-building activities and events.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
- Worked with senior management to initiate new projects and assist in various processes.
Executive Officer
Applied Materials S.E.A Pte Ltd
2002.07 - 2005.06
- Established strong relationships with key stakeholders to enhance collaboration and drive business success.
- Handled administrative management, personnel issues and supply requirements for unit.
- Interviewed, recruited and trained new onboarding candidates.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Customer Service Officer
American Express
1998.01 - 1998.07
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Investigated and resolved customer inquiries and complaints quickly.
Guest Services Agent
The Ritz Carlton Millenia Singapore
1995.12 - 1996.09
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Greeted guests upon arrival and offered assistance.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Managed check-in and check-out procedures for guests.
- Upheld hotel policies and procedures by providing high level of customer service.
Sales Executive
Federal Hotels International
1994.11 - 1995.11
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Identified new market opportunities through diligent research and networking.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
Flight Attendant
Singapore Airlines
1993.02 - 1994.08
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Answered passenger questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Enhanced passenger safety and comfort by conducting thorough pre-flight checks and cabin preparations.
- Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
Education
BBA - Business Administration
Royal Melbourne Institute of Technology
Singapore05.2002
Skills
- Training and mentoring
- Project Coordination
- Attention to Detail
- Relationship Building
- Management Support
- Courteous and Professional
- Records Management
- Professional and mature
- Business Administration
- Support Services
- Meeting planning
- Calendar Management
Timeline
Senior Associate, Planning & Administration Suppor
BNY Mellon Investment Management Singapore Pte Ltd
2024.03 - Current
Associate
BNY Mellon Investment Management Singapore Pte Ltd
2018.07 - 2024.02
Senior Administrative Assistant
BNY Mellon Investment Management Singapore Pte Ltd
2016.04 - 2018.06
Administrative Assistant
BNY Mellon Investment Management Singapore Pte Ltd
2012.02 - 2016.03
Executive Assistant
UBS AG
2005.07 - 2011.12
Executive Officer
Applied Materials S.E.A Pte Ltd
2002.07 - 2005.06
Customer Service Officer
American Express
1998.01 - 1998.07
Guest Services Agent
The Ritz Carlton Millenia Singapore
1995.12 - 1996.09
Sales Executive
Federal Hotels International
1994.11 - 1995.11
Flight Attendant
Singapore Airlines
1993.02 - 1994.08
BBA - Business Administration
Royal Melbourne Institute of Technology
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