Lisa D’Alessio

• Managed all operations of retail gallery, ensuring efficient workflow and customer satisfaction.
• Calculated shipping costs for art pieces, ensuring accurate pricing and timely delivery.
• Packaged and prepared artworks for safe transport, maintaining integrity during shipment.
• Handled customer inquiries via in-person, phone, and online channels to provide exceptional service.
• Maintained comprehensive consignment records, manifest logs, and stock documentation for inventory control.
• Ensured gallery cleanliness and presentation, with proper tagging and display of artworks.
• Interpreted artworks for customers with respect and knowledge, enhancing their understanding of the pieces.
• Supported artists-in-residence by managing exhibitions, overseeing consignment processes, and promoting their work within the gallery.

• • Warmly greeted customers on arrival, providing a welcoming and attentive first point of contact.
  • Proficient in point-of-sale systems, completing transactions accurately and efficiently.
  • Followed established loss-prevention procedures, including monitoring receipts and conducting bag checks.
  • Maintained up-to-date stock levels by implementing current promotions, sales, and clearance changes.
  • Prepared the store for both opening and closing, ensuring all operational and security tasks were completed.
  • Kept the shop floor and service counter clean, organised, and visually appealing at all times.
  • Sequenced, tagged, and organised stock to support smooth store operations and accurate inventory management.

• Performed thorough daily deep cleans of cabins, amenities, and communal areas to maintain high hygiene standards.
• Demonstrated strong time-management skills and consistent punctuality across all shifts.
• Applied a solid understanding of cleaning chemicals, sanitisation procedures, and safe handling practices.
• Maintained patience and calm in fast-paced or high-pressure situations, ensuring quality work during peak periods.
• Delivered excellent interpersonal communication, providing friendly and helpful interactions with guests.

• Using HF scanners to pick online orders and stacking them securely onto a cage.
• Packing items appropriately to prevent damage during shipping.
• Experienced in troubleshooting online systems, label printers, HF scanners and zebra scanners.
• Reaching KPI’s and keeping up with deadlines.
• Sorting orders into correct postal couriers.
• Profound understanding of OSHA.
• Ability to use pallet jacks and box compressors.
• Experienced in sequencing stock according to planograms.