Li Qing Tan
Singapore
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CDC Ambassador
South East Community Development Council
01.2023 - 01.2024
- Spearheaded engagement with local vendors to drive enrolment in CDC programs, enhancing community participation
- Equipped business owners with vital training for effortless integration into CDC initiatives
- Delivered technical support for IT infrastructure, ensuring operational efficiency for vendors and community members
- Served as a primary contact, skilfully handling inquiries and responses related to CDC schemes
- Fostered partnerships with government bodies and merchant groups to amplify community development projects.
CDC Ambassador
Central Singapore Community Development Council
06.2022 - 12.2022
- Fostered community engagement by proactively reaching out to heartland merchants and hawkers for Client's scheme enrollment
- Facilitated the adoption of Client's scheme among local businesses by providing guidance and encouragement
- Enhanced merchant and hawker capabilities through comprehensive onboarding training and knowledge transfer
- Delivered technical support by performing basic troubleshooting on IT devices for merchants, hawkers, and residents
- Served as a key liaison, addressing inquiries and managing feedback pertaining to the scheme from merchants, hawkers, and residents
- Collaborated effectively with government agencies and merchants' associations to align efforts and maximize scheme impact.
Inside Sales Representative
Schneider Electric Singapore Pte Ltd
01.2018 - 01.2021
- Develop and deliver compelling Bid proposals and Quotations to fulfill customer requirements for project tenders
- Drive sales growth by pursuing new opportunities through proactive inbound lead engagement and strategic outbound cold calling and emailing
- Cultivate and update a robust Projects pipeline database, focusing on the residential market segment
- Collaborate with the sales team to enhance the pipeline and secure successful deal closures
- Oversee and nurture relationships with a portfolio of direct customers
- Generate accurate monthly sales forecasts and comprehensive reports
- Conduct price simulations to establish competitive pricing strategies, empowering the Sales team to secure project wins
- Facilitate product compliance by managing the Safety Mark certification process.
Senior Sales Executive
GSK Advance Services Pte. Ltd
03.2014 - 12.2017
- Drove business growth and expansion through strategic opportunity identification
- Cultivated new customer accounts, diversifying client portfolio
- Targeted and capitalized on sales opportunities within private sector projects
- Amplified sales output by nurturing and expanding the existing customer base
- Conducted regular site visits to strengthen customer relationships and assess project advancement
- Delivered accurate monthly sales forecasts for each project site
- Achieved and often surpassed sales targets with a results-driven approach
- Ensured timely customer payments and facilitated collection efforts when required
- Fostered enduring customer relationships to unlock new project opportunities and mutual growth
- Collected and disseminated market intelligence to inform organizational strategy
- Developed and executed sales strategies to exceed established sales goals
- Provided prompt and effective responses to customer inquiries
- Collaborated with team members to achieve collective organizational objectives
- Monitored and analyzed customer purchasing trends to tailor project-specific approaches
- Persistently sought new growth opportunities to maintain a competitive edge.
Service Sales Executive
Schindler Lifts (Singapore) Pte Ltd
09.2012 - 03.2014
- Conduct sales planning and generate service strategies
- Serve existing clients and to develop new customer account
- Seek opportunities for service and enhancements from customers
- Obtain customer feedback and analyse customer needs and requirements
- Prepare proposal and negotiate with customers on product fit and price.
Internal Sales Engineer
Beaver Contromatic
10.2009 - 09.2012
- Engaged with walk-in customers and managed phone inquiries, ensuring a responsive customer service experience
- Generated quotations and diligently followed up to drive sales conversions
- Provided robust internal support to the Sales Manager and field sales engineers, enhancing team efficiency
- Prepared comprehensive documentation for project order submissions, ensuring accuracy and compliance
- Compiled and organized minutes for sales meetings, facilitating clear communication and action items.
Part Time Assistant engineer
DSO National Laboratories
08.2008 - 09.2008
- Supported Senior Engineer in Research & Design by proficiently utilizing ProgeCad for layout and design schematics.
Intern
DSO National Laboratories
05.2008 - 08.2008
- Provided expert assistance to the Senior Engineer in the Research and Design Department, utilizing ProgeCad software for efficient and precise design layout execution.
Customer Officer and Administrator
China Motion Company
07.2005 - 12.2005
- Efficiently supported the Administrative Manager in handling customer calls and resolving network issues related to calling cards
- Expertly coordinated appointments and executed various ad-hoc administrative tasks.
Manicurist
J’s Two Beauty and Nail Care
07.2003 - 06.2005
- Delivered exceptional manicure and pedicure services, ensuring client satisfaction and repeat business
- Actively promoted and upsold nail care packages and products, enhancing customer experience and salon revenue.
Sales Promoter
25 HOURS Watch Gallery
12.2001 - 06.2002
- Managed customer inquiries with expertise, effectively promoting and closing sales of high-quality watches
- Performed basic watch repairs, demonstrating technical proficiency and enhancing customer satisfaction
- Diligently executed opening and closing procedures, as well as inventory management, ensuring operational excellence.
Education
Diploma In Software and Applications -
Lithan Academy
03.2016
Diploma in Electronic, Computer & Communications Engineering -
Nanyang Polytechnic
05.2009
Higher Nitec In Electronic Engineering -
ITE College Central (Tampines)
06.2005
Singapore-Cambridge General Certification of Education - Ordinary Level (GCE ‘O’ Levels) -
Kuo Chuan Presbyterian Secondary School
12.2001
Primary School Leaving Examinations (PSLE) -
Kuo Chuan Presbyterian Primary School
12.1996
Skills
- Communication skills
- Microsoft Excel
- Data Analysis
- Interpersonal skills
- Administrative
- Teamwork
- Market research
- Community Outreach Experience
- Program Support
Certification
- Certification of Merit in the Higher National ITE Certificate in Electronics Engineering, 07/01/03, 06/01/05, ITE College Central (Tampines)
- Certification of Commendation for outstanding performance in module Microcomputer System, 07/01/03, 11/01/03, ITE College Central (Tampines)
- ITE College Central Technology Award Certification of Commendation, 01/01/05, 06/01/05, ITE College Central (Tampines)
- Certificate of Completion of SkillsFuture for Digital Workplace – SFDW (E-Commerce), 06/01/20, 06/01/20, Training Vision Institute
- Certificate of Completion of ICAGILE – Agility In Marketing, 05/01/21, 05/01/21, NTUC LearningHub Pte Ltd
Introduction
With a robust career spanning over 15 years, I am a seasoned Sales and Customer Service professional who excels in fostering robust client relationships and driving revenue growth. My expertise lies in effective communication, which serves as the backbone of my successful track record. I am also highly proficient in Microsoft Excel and possess a keen aptitude for data analysis, skills that have consistently contributed to informed decision-making and strategic planning in my roles. My solid foundation in both Sales and communication has been the cornerstone of my career, enabling me to deliver exceptional results consistently.
Personal Information
Nationality: Singaporean
Maritial Status: Married
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Elementary (A2)
Chinese (Hokkien)
Intermediate (B1)
Timeline
CDC Ambassador
South East Community Development Council
01.2023 - 01.2024
CDC Ambassador
Central Singapore Community Development Council
06.2022 - 12.2022
Inside Sales Representative
Schneider Electric Singapore Pte Ltd
01.2018 - 01.2021
Senior Sales Executive
GSK Advance Services Pte. Ltd
03.2014 - 12.2017
Service Sales Executive
Schindler Lifts (Singapore) Pte Ltd
09.2012 - 03.2014
Internal Sales Engineer
Beaver Contromatic
10.2009 - 09.2012
Part Time Assistant engineer
DSO National Laboratories
08.2008 - 09.2008
Intern
DSO National Laboratories
05.2008 - 08.2008
Customer Officer and Administrator
China Motion Company
07.2005 - 12.2005
Manicurist
J’s Two Beauty and Nail Care
07.2003 - 06.2005
Sales Promoter
25 HOURS Watch Gallery
12.2001 - 06.2002
Diploma In Software and Applications -
Lithan Academy
Diploma in Electronic, Computer & Communications Engineering -
Nanyang Polytechnic
Higher Nitec In Electronic Engineering -
ITE College Central (Tampines)
Singapore-Cambridge General Certification of Education - Ordinary Level (GCE ‘O’ Levels) -
Kuo Chuan Presbyterian Secondary School
Primary School Leaving Examinations (PSLE) -
Kuo Chuan Presbyterian Primary School