Li Qian Shang
Summary
Dynamic retail professional with a proven track record at UNIQLO, excelling in customer service and problem-solving. Recognized for enhancing the shopping experience and effectively handling transactions. Strong teamwork skills complemented by product knowledge, ensuring customer satisfaction and loyalty. Committed to maintaining a clean and organized environment for optimal guest experiences.
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
UNIQLO
02.2019 - 08.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Restaurant Waiter
Bliss Restaurant
12.2016 - 01.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
Data Science And Business Analytics -
Singapore Institute of Management
09-2025
No Degree -
Nanyang Polytechnic
04-2020
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Store opening and closing
- Product knowledge
Timeline
Retail Sales Associate
UNIQLO
02.2019 - 08.2019
Restaurant Waiter
Bliss Restaurant
12.2016 - 01.2019
Data Science And Business Analytics -
Singapore Institute of Management
No Degree -
Nanyang Polytechnic
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