Lionel Sin
Summary
I am a friendly and sociable person who can get along well with my peers. I am also meticulous and responsible with my work details and possess a positive working attitude. It is important that I enjoy my job and it would be great if my job experience enables me to interact with people and learning skills that will aid me in future. My career objective is to experience and learn through the different problems arose as the journey goes on. I do hope to obtain relevant skill sets to aid in my career advancement.
Overview
9
9
years of professional experience
Work History
Personal Assistant to the Chief Executive Officer
ZEROTONE PTE. LTD.
03.2023 - Current
- Served as a primary point of contact for the CEO''s direct reports, assisting them with their requests or directing them to appropriate resources.
- Prepared executive presentations, reports, and meeting agendas to support decision-making processes.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
- Coordinated events, prepared agendas and managed schedule for CEO.
- Promoted a positive company image by representing the CEO at events, meetings, and conferences.
- Coordinated executive team meetings, ensuring all necessary materials were prepared in advance for effective discussions.
- Ensured timely execution of projects by coordinating with cross-functional teams on behalf of the CEO.
- Organized complex international travel itineraries that factored in meetings across different time zones while maximizing efficiency.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled confidential and sensitive information with discretion
Senior Course Consultant & Operations
PPlingo Pte Ltd
03.2020 - 03.2023
- Team Lead
- Assisting with sign up of trial classes and converting them to sign up for classes after trial
- Promoting online education courses
- Maintain the relationship with parents to ensure renewal (Accounts Manager)
- Obtain an Excellence Award in 2020 (Top Sales in 2020)
- Training new hires on SOP and develop sales SOP (Team Lead)
- Assist with sales strategies on conversion from lead to paid
- Lead a team of 6 people and obtain highest team sales and revenue in 2021 Q4, 2022 Q1
- Assisted with Competitive Analysis (Account Manager)
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Joined business development meetings and supported market outreach plans to improve business development.
- Facilitated strategy development and planned with cross-functional teams.
Personal Assistance
NV Hospitality Group Pte Ltd
12.2019 - 03.2020
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted with operations by maintaining client business relationship with outlet managers under the organization
- Assisted with marketing of Winnie's outlet under the organization
- Recruiting of part timers from organization's outlets.
Assistant Manager
Integrated Loyalty Solutions
08.2019 - 12.2019
- Identify Merchants and approach merchants and retailers across
- Singapore and sell ILS Visa/Master’s terminals
- Maintain client business relationship and conduct necessary checks on transactions and to flag out suspicious activities if needed
- To exercise KYC and AML and conduct proper checks before acquiring
- Merchants - Partnership with Global Payments., Prospecting new accounts and manages portfolio of accounts primarily covering the spectrum of SME companies operating in Singapore
- Ensuring proper KYC and AML checks across all accounts, making sure all merchant business activities are in compliance
- Monitoring and weed out inactive and non-profitable merchants,
Relationship Manager - Merchant Acquisition
OVERSEA-CHINESE BANKING CORPORATION LIMITED
12.2018 - 06.2019
- Attending to new or potential merchant enquiries, setting up, acquiring new merchants on board to OCBC
- Following up and communicating, building relationships with potential, new or existing merchants on business issues or opportunities
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Banking Sales Officer
Citibank Singapore Ltd
01.2017 - 08.2018
- Promoting of banking products, opening banking accounts and other banking products
- Promote, up-selling and cross-selling of banking products, mainly unsecured credit facilities
- Meeting performance standards and ensure business goals and targets are met
- Follow proper banking rules and regulations, accordance to MAS
- Regulations - Learn to work together with a team to achieve sales target on a monthly basis.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
Bachelor of Business Studies (Honours) - Business Management
University College Dublin
Commerce (Human Resource Management)
Kaplan Higher Education Academy
GCE O Levels -
San Yu Adventist Secondary School
PSLE -
Catholic High School
Skills
Proactively Driven
Administrative Support
Document Organization
High-Level Administrative Support
Schedule Coordination
Travel Coordination
Email Correspondence Coordination
Confidential Information Handling
Calendar Management
Client Support
Invoice Management
Efficient Mail Management
Employee Supervision
Service Excellence Mindset
Payroll Management
Travel Logistics Coordination
Timeline
Personal Assistant to the Chief Executive Officer
ZEROTONE PTE. LTD.
03.2023 - Current
Senior Course Consultant & Operations
PPlingo Pte Ltd
03.2020 - 03.2023
Personal Assistance
NV Hospitality Group Pte Ltd
12.2019 - 03.2020
Assistant Manager
Integrated Loyalty Solutions
08.2019 - 12.2019
Relationship Manager - Merchant Acquisition
OVERSEA-CHINESE BANKING CORPORATION LIMITED
12.2018 - 06.2019
Banking Sales Officer
Citibank Singapore Ltd
01.2017 - 08.2018
Bachelor of Business Studies (Honours) - Business Management
University College Dublin
Commerce (Human Resource Management)
Kaplan Higher Education Academy
GCE O Levels -
San Yu Adventist Secondary School
PSLE -
Catholic High School