Lionel Richard
Chennai
Summary
Sales Development and Marketing professional with 10 years of experience, currently serving as Senior Account Manager at Freshworks, USA. Proven track record in managing products and services across IT, Retail, and Manufacturing sectors. Proficient in networking, Microsoft Office, and SPSS, with strong computer operation skills. Demonstrates strategic insight and multitasking capabilities to drive organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Account Manager – Mid-Tier, North America (West & Central)
Freshworks
Chennai
01.2025 - Current
- Strategic ownership of a portfolio of 400+ accounts in the West & Central US, each with an average contract value (ACV) of $10K–$20K.
- Lead end-to-end account management and expansion strategy across Freshworks’ product suite, including Freshdesk, Freshservice, Freshsales, and Freddy AI.
- Drove multi-product expansion, AI adoption, and ITSM alignment to customer objectives, contributing directly to quarterly OKRs.
- Collaborate cross-functionally with Customer Success and Solution Engineering teams to unlock new ARR opportunities.
Member
RevGenius
12.2024 - Current
- Active member contributing to thought leadership and B2B sales community collaboration.
Senior Account Manager – Mid-Tier, North America (East)
Freshworks
Chennai
11.2024 - 12.2024
- Managed strategic relationships across the Eastern US, executing upsell motions and renewals in line with quarterly pipeline targets.
- Helped customers build long-term value through Freshworks’ ecosystem, driving significant product stickiness and reduction in churn.
Senior Account Manager – Mid-Tier, Global Reseller Program
Freshworks
Chennai
09.2024 - 11.2024
- Oversaw a $3.82M ARR portfolio in partnership with global resellers, supported by two Customer Success Managers.
- Delivered 100%+ quota attainment by strengthening partner relationships and leveraging co-sell motions.
- Acted as strategic advisor to SMB and commercial segments, especially in IT, Ops, and Infrastructure leadership.
Senior Sales Development Executive – Revenue Operations (Support Suite)
Freshworks
Chennai
08.2022 - 08.2024
- Owned inbound revenue operations across all product domains for MENA, APAC, and EU regions.
- Facilitated demos, discovery, and pipeline qualification in collaboration with presales and revenue teams.
- Delivered full-stack consultative selling across Freshchat, Freshdesk, Freshservice, Freshsales, and Freshmarketer.
Senior Sales Engineer
Skill-Lync
Chennai
01.2022 - 07.2022
- Managed onboarding, sales advisory, and account growth across North America, Australia, and New Zealand.
- Conducted industrial workshops and nurtured interest across diverse engineering verticals.
- Delivered personalized curriculum recommendations to drive engagement and renewals.
Business Development Manager
Maxonic
San Francisco Bay Area
05.2021 - 12.2021
- Led business development for tech talent placement across Data Analytics, DevOps, Full Stack, and Cloud domains.
- Delivered key campaigns that enabled successful project staffing for Bay Area tech clients.
- Responsible for outreach, trend reporting, stakeholder engagement, and campaign execution.
Subject Matter Expert & Senior Sales Officer
Foodhub
09.2019 - 11.2020
- Scaled regional operations for SAAS-based POS and Foodtech across Nottingham, Derby, and Belfast.
- Drove 10X revenue growth through data-backed A/B sales campaigns.
- Conducted sales training, market expansion, and account development in post-COVID recovery efforts.
Senior Research Analyst – Sales Enablement
Ziff Davis B2B
Pune
01.2018 - 08.2019
- Delivered high-impact lead generation campaigns for global IT clients.
- Managed key accounts and scheduled over 20 qualified meetings per month through omnichannel outreach.
IT Consultant – AT&T Projects
Sutherland
Chennai
02.2017 - 10.2017
- Managed key installations and systems setup for corporate clients.
- Ensured seamless telecom infrastructure deployment and troubleshooting for US-based AT&T accounts.
Sales & Retention Specialist
Tech Mahindra
Pune
03.2016 - 09.2016
- Handled B2B customer retention and upsell for SaaS solutions.
- Designed and implemented customer loyalty strategies using feedback analytics and retention metrics.
Investment Analyst
Canara Robeco AMC
06.2015 - 02.2016
- Performed project valuation, financial modelling, and investment research for structured products.
Data Analyst
SG Analytics
Pune
11.2014 - 05.2015
- Analyzed qualitative and quantitative market data across multiple industries for strategic recommendations.
- Delivered insight reports using tools like Excel, SPSS, Tableau, and R.
Education
B.Com - Marketing and Accounting
Dr. RM Lohia Avadh University
01.2014
HSC -
Vallabh Asharam International School
01.2011
MA - Economics
TNOU
Skills
- RDBMS: SQL Server 2008/2005/2000
- Account management
- Customer relationship management
- Sales strategy
- Data analysis
- Project management
- Cross-functional collaboration
- Client retention
- Revenue growth
- Consultative selling
- Negotiation skills
- Presentation skills
- Market expansion
- Problem solving
- Stakeholder engagement
- Operations
- Vendor management
- Time management
- Database management
- Order management
- Customer relations
- Systems and software expertise
- Trend forecasting
- Business strategies
- Strategic planning
- OS: Windows, UNIX, DOS, MacOS, Android, IOS
- Business Intelligence Tools: IBM SPSS, Power BI, MS Excel
- Languages: HTML, Python, SQL
- Business Process Tools: CRM- Zoho, Ciepal, Freshsales, Salesforce, Pipedrive Marketing - Hubspot, Mailchip, Freshmarketer Research- Zoominfo, Navigator
Languages
English, Tamil, Hindi
Accomplishments
- Sales Star Q4 2024, Q1 2025, Q2 2025 at Freshworks
- Recognized for Best performance while working with T2S Software solutions UK and was promoted to “Subject Matter Expertise”.
- “Achievement Award” for successfully leading the team into 10X growth.
- Trained 10 batches in S&M operations.
- Promoted to “Lead Research Analyst” for a pilot department in SG Analytics.
PROFESSIONAL SYNOPSIS
- Astute and competent professional, offering around 8 years’ expertise in Sales Development/Marketing; determined to carve a niche in the field; currently spearheading as Senior Sales Development Representative with Freshworks, USA
- Experience in handling Products & Services across IT, Retail, Manufacturing Sectors.
- Familiar with networking, Microsoft office, SPSS and a good hand over computer operations.
- Strategic understanding with multi–tasking abilities in driving efforts towards achievement of organizational goals with efficient skills.
Certification
- Digital marketing by google
- Strategic finance by Duke University
- NISM series V by SEBI
- Python Developer basics by Udemy
PERSONAL DOSSIER
- Date of Birth: 7th September 1993
- Languages Known: English, Tamil, Hindi
- Nationality: Indian
- References & Documents: Available upon request
Websites
Languages
English
First Language
Hindi
Beginner
A1
French
Beginner
A1
Timeline
Senior Account Manager – Mid-Tier, North America (West & Central)
Freshworks
01.2025 - Current
Member
RevGenius
12.2024 - Current
Senior Account Manager – Mid-Tier, North America (East)
Freshworks
11.2024 - 12.2024
Senior Account Manager – Mid-Tier, Global Reseller Program
Freshworks
09.2024 - 11.2024
Senior Sales Development Executive – Revenue Operations (Support Suite)
Freshworks
08.2022 - 08.2024
Senior Sales Engineer
Skill-Lync
01.2022 - 07.2022
Business Development Manager
Maxonic
05.2021 - 12.2021
Subject Matter Expert & Senior Sales Officer
Foodhub
09.2019 - 11.2020
Senior Research Analyst – Sales Enablement
Ziff Davis B2B
01.2018 - 08.2019
IT Consultant – AT&T Projects
Sutherland
02.2017 - 10.2017
Sales & Retention Specialist
Tech Mahindra
03.2016 - 09.2016
Investment Analyst
Canara Robeco AMC
06.2015 - 02.2016
Data Analyst
SG Analytics
11.2014 - 05.2015
B.Com - Marketing and Accounting
Dr. RM Lohia Avadh University
HSC -
Vallabh Asharam International School
MA - Economics
TNOU
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