Lionel Goh Jiong Yi
Summary
Dynamic and results-driven professional with a proven track record at Century Food Pte Ltd, excelling in team leadership and project coordination. Successfully implemented process improvements that enhanced operational efficiency and customer satisfaction. Adept at problem-solving and fostering strong team dynamics in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Outlet Manager
Century Food Pte Ltd
01.2022 - 03.2025
- Oversaw the full operations of a hawker stall, including food preparation, staff supervision, and customer service.
- Managed daily opening and closing procedures, cash handling, and sales reporting to ensure smooth business operations.
- Planned menus, controlled food costs, and coordinated with suppliers for timely stock replenishment.
- Maintained high standards of food quality, hygiene, and safety in accordance with local food regulations.
- Recruited, trained, and scheduled staff to ensure efficient team performance and customer satisfaction.
- Handled customer feedback and resolved issues promptly, building strong relationships with regular patrons.
- Implemented process improvements that increased efficiency, reduced waste, and boosted overall sales.
Team Leader, Logistics
SHOPEE EXPRESS PTE LTD
01.2020 - 12.2022
- Supervised a team in handling last-mile delivery and parcel sorting within high-volume e-commerce operations.
- Coordinated closely with dispatch and warehouse teams to ensure timely, accurate deliveries and smooth daily operations.
- Oversaw route planning and workload distribution, optimizing efficiency while meeting strict delivery deadlines.
- Maintained high standards of accuracy and attention to detail during parcel handling, even under pressure.
- Demonstrated strong physical stamina and discipline to meet demanding operational requirements.
- Trained and supported new delivery staff, enforcing safety protocols and company procedures.
- Resolved on-ground delivery issues and customer complaints promptly to uphold service quality.
- Monitored team performance and reported daily logistics metrics to supervisors for continuous improvement.
Education
High School Diploma -
Diploma In Retail
Osmium Training Insitute12-2022
No Degree - National ITE Certificate in Aerospace Technology
National ITE Certificate in Aerospace Technology
ITE College Central12-2016
No Degree - N – Level
Hougang Secondary School
12-2013
Skills
Project Coordination
Adaptability
Problem-Solving
Team Leadership
Timeline
Outlet Manager
Century Food Pte Ltd
01.2022 - 03.2025
Team Leader, Logistics
SHOPEE EXPRESS PTE LTD
01.2020 - 12.2022
High School Diploma -
Diploma In Retail
No Degree - National ITE Certificate in Aerospace Technology
National ITE Certificate in Aerospace Technology
No Degree - N – Level
Hougang Secondary School
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