Overview
Work History
Education
Skills
Soft Skills
Timeline
Generic

LINNA KAMAL

Singapore

Overview

5
5
years of professional experience

Work History

Customer Contact Comms Associate - Technical Solutions Analyst

Accenture | Meta
07.2022 - Current
  • Provided dedicated technical support and guidance to advertisers on Meta's advertising platform, leveraging deep knowledge of ad tools, features, and ad formats
  • Partner directly with Consultants and Engineers within Meta to expand product coverage & knowledge
  • Streamlined internal processes for more efficient workflow and increased team productivity.
  • Consistently highest productivity Nov '23 - Jan '24

Global Product Specialist

Accenture | Meta
02.2022 - 07.2022
  • Commerce specialist focusing on troubleshooting and analyzing backend signals and databases relating to Meta's shopping platforms
  • Developed strong client relationships through consistent communication and attentive service.
  • Effectively communicate resolutions, technical workarounds or shop-related confusion to affected support staff

Product Zone Specialist

Apple
02.2019 - 02.2022
  • Product Zone specialist in Apple Orchard Road store, the first Apple retail store in APAC and one of the top retail stores in the world
  • Main role is to support the sales KPIs of products by creating impactful customer experiences
  • Achieved 100% NPS for customer service & product knowledge in the store in '20 Q4 and '21 Q1
  • Conducted and collaborated on trainings for team members to increase sales of identified products and services
  • Lead and resolved sales and inventory discrepancy investigations with management team
  • Mentored 60% of the managers on opening and closing store procedures; and cash flow management in Jun-Nov 2019
  • Trained ~60 new sales team members on POS system, POS devices and transaction procedures Jul-Sept 2019.

Education

Bachelor of Science in Business Analytics -

Singapore University of Social Sciences

Diploma in Digital Forensics -

Temasek Polytechnic

Skills

  • Productivity: Microsoft Office, Adobe Creative Cloud, Apple Productivity
  • Visual Basic for Applications,
  • HTML
  • Python
  • SQL

Soft Skills

  • People Management
  • Problem Solving / Troubleshooting
  • Analytical Skills
  • De-escalation
  • Process Improvement
  • Conflict Resolution

Timeline

Customer Contact Comms Associate - Technical Solutions Analyst

Accenture | Meta
07.2022 - Current

Global Product Specialist

Accenture | Meta
02.2022 - 07.2022

Product Zone Specialist

Apple
02.2019 - 02.2022

Bachelor of Science in Business Analytics -

Singapore University of Social Sciences

Diploma in Digital Forensics -

Temasek Polytechnic

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LINNA KAMAL