Lin Lin Kyaw
Summary
Adept IT Support Engineer and Consultant with a proven track record at Youth Company Ltd, I excel in network troubleshooting and fostering team collaboration. Successfully enhanced system performance and client satisfaction through innovative solutions and effective training, demonstrating strong problem-solving and interpersonal skills.
Overview
13
13
years of professional experience
Work History
IT Support Engineer
Tax Mentor Team (Elan Logistic Myanmar)
05.2018 - 11.2024
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Installed, configured and maintained computer systems and network connections.
IT Consultant and Lecturer
Youth Company Ltd
03.2012 - 08.2017
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
- Developed detailed project scopes outlining objectives timelines deliverables resources needed successfully complete initiatives within set parameters.
- Conducted regular quality assurance checks identify resolve any potential issues before they impacted end-users or system performance.
- Created service level agreement for IT operational functions and help desk operations.
- Optimized network performance through proactive monitoring, configuration adjustments, and hardware upgrades, resulting in improved connectivity and speed.
Education
A.G.T.I Mechatronics - Engineering
Goverment Technological University
Yangon,Thanlyin.03-2007
Skills
- Remote desktop support
- Network troubleshooting
- Help desk support
- IT asset management
- Data backup and recovery
- VPN configuration
- Wireless networking
- Hardware diagnostics
- Network security
- System administration
- Desktop deployment
- Mobile device management
- Firewall management
- Desktop support
Timeline
IT Support Engineer
Tax Mentor Team (Elan Logistic Myanmar)
05.2018 - 11.2024
IT Consultant and Lecturer
Youth Company Ltd
03.2012 - 08.2017
A.G.T.I Mechatronics - Engineering
Goverment Technological University
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