Linh Dang Thi Hai
Gardenia
Summary
To contribute to the organization's success through the use of exceptional customer service, managerial, and people skills.
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Director of Food and Beverage
Novotel Thai Ha Hanoi
05.2019 - Current
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Worked with qualified chef to diversify menu with new offerings.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Corporate Director of Food & Beverage
Vin Group
02.2019 - 11.2019
- In charge Food & Beverage of 15 Vinpearl hotel and resort
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Carried out day-day-day duties accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
- Oversaw daily operations to ensure high levels of productivity.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Led projects and analyzed data to identify opportunities for improvement.
Corporate Director of Food & Beverage of Muong Thanh Hotel chain
Muong Thanh Group
04.2018 - 01.2019
- In charge Food & Beverage operation of 50 Muong Thanh Hotels over Vietnam and Laos
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used coordination and planning skills to achieve results according to schedule.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Oversaw daily operations to ensure high levels of productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Dir. of Food & Beverage of Crowne Plaza West Hanoi
IHG
08.2013 - 03.2018
- Maintained energy and enthusiasm in fast-paced environment.
- Oversaw daily operations to ensure high levels of productivity.
- Developed team communications and information for meetings.
- Worked flexible hours; night, weekend, and holiday shifts.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Managed on-site evaluations, internal audits and customer surveys.
- Worked with customers to understand needs and provide excellent service.
- Participated in team-building activities to enhance working relationships.
Food & Beverage Manager
Crowne Plaza West Hanoi
08.2010 - 07.2013
- Worked flexible hours; night, weekend, and holiday shifts.
- Served customers and followed outlined steps of service.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
Food & Beverage Manager
Hilton Hanoi Opera
12.2009 - 07.2010
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used coordination and planning skills to achieve results according to schedule.
- Led projects and analyzed data to identify opportunities for improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed team communications and information for meetings.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Assistant of Food & Beverage Service Manager
Hilton Hanoi Opera
01.2006 - 12.2009
- Trained staff on proper working SOP as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw Food & Beverage department daily operation
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced financial inaccuracies by using System
Banquet Operation Manager
Hilton Hanoi Opera
03.2004 - 12.2005
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Improved operations through consistent hard work and dedication.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
Chinese restaurant Manager
Fortuna hotel
02.2002 - 01.2004
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Managed team of 35 employees, overseeing hiring, training, and professional growth of employees.
- Developed team communications and information for meetings.
Assistant of Food & Beverage Manager
Lake Side Hotel
01.2000 - 01.2002
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper service procedures as well as safety regulations and productivity strategies.
- Developed unique events and special promotions to drive sales.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 95% accuracy.
Education
Culture University
1992
Skills
- Problem Solving
- Relationship Building
- Fire Safety Regulations
- Portion Control
- Documentation and Recordkeeping
- Delegating Assignments and Tasks
- Anticipating Problems
- Supply Ordering and Management
- Investigating Complaints
- Back of House Management
- Service Delivery Management
- Training and Onboarding
- Profit Optimization
- Inventory Management
- Labor and Overhead Cost Estimation
- Performance Improvement
- Employee Performance Evaluations
- Recruitment and Hiring
- Front of House Management
- Staffing and Sales Reporting
- Collaboration and Teamwork
- Customer Retention
- Written and Verbal Communication
- Work Planning and Prioritizing
- Contract Negotiation
- Reliable and Responsible
- Budget Administration
- Coaching and Mentoring
Mandarin, English
Fluently Mandarin and English
Languages
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Director of Food and Beverage
Novotel Thai Ha Hanoi
05.2019 - Current
Corporate Director of Food & Beverage
Vin Group
02.2019 - 11.2019
Corporate Director of Food & Beverage of Muong Thanh Hotel chain
Muong Thanh Group
04.2018 - 01.2019
Dir. of Food & Beverage of Crowne Plaza West Hanoi
IHG
08.2013 - 03.2018
Food & Beverage Manager
Crowne Plaza West Hanoi
08.2010 - 07.2013
Food & Beverage Manager
Hilton Hanoi Opera
12.2009 - 07.2010
Assistant of Food & Beverage Service Manager
Hilton Hanoi Opera
01.2006 - 12.2009
Banquet Operation Manager
Hilton Hanoi Opera
03.2004 - 12.2005
Chinese restaurant Manager
Fortuna hotel
02.2002 - 01.2004
Assistant of Food & Beverage Manager
Lake Side Hotel
01.2000 - 01.2002
Culture University