Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LING SU EI

LING SU EI

Summary

A leader full of compassion, patience, and a sense of responsibility. Skilled in listening, addressing, and resolving issues for colleagues and customers. Strong business management, able to effectively communicate with every department in the workplace over the past four years. Fosters the team positively and enhances overall work efficiency and team cohesion.

Overview

5
5
years of professional experience

Work History

Crew Leader

Paradise Group
12.2019 - 07.2024
  • Manage staffs to ensure the team perform their duties and follow the SOP effectively.
  • Assist and supervise the daily operation of the restaurant, includes opening and closing procedures, cleanliness, inventory management.
  • As a trainer in training outlet, ensure every new staffs can meet the standard and complies with the SOP. Implemented staff training programs to improve customer service skills.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Weekly schedule planning.
  • Good in paper work, managing for monthly end-month report.
  • Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies. Good in cashier skills in POS system and provided cashier training.

Education

Bachelor - Finance And Management

Curtin University
Malaysia
06.2017

Skills

  • Teamwork and Collaboration
  • New Hire Training
  • Documentation And Reporting
  • Multitasking
  • Problem-Solving
  • Schedule Planning

Languages

English
Upper intermediate (B2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Intermediate (B1)

Timeline

Crew Leader

Paradise Group
12.2019 - 07.2024

Bachelor - Finance And Management

Curtin University

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LING SU EI