LING SU EI
Summary
A leader full of compassion, patience, and a sense of responsibility. Skilled in listening, addressing, and resolving issues for colleagues and customers. Strong business management, able to effectively communicate with every department in the workplace over the past four years. Fosters the team positively and enhances overall work efficiency and team cohesion.
Overview
5
5
years of professional experience
Work History
Crew Leader
Paradise Group
Beauty In The Pot, Vivocity
12.2019 - 07.2024
- Manage staffs to ensure the team perform their duties and follow the SOP effectively.
- Assist and supervise the daily operation of the restaurant, includes opening and closing procedures, cleanliness, inventory management.
- As a trainer in training outlet, ensure every new staffs can meet the standard and complies with the SOP. Implemented staff training programs to improve customer service skills.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Weekly schedule planning.
- Good in paper work, managing for monthly end-month report.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies. Good in cashier skills in POS system and provided cashier training.
Education
Bachelor - Finance And Management
Curtin University
Malaysia06.2017
Skills
- Teamwork and Collaboration
- New Hire Training
- Documentation And Reporting
- Multitasking
- Problem-Solving
- Schedule Planning
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Timeline
Crew Leader
Paradise Group
12.2019 - 07.2024
Bachelor - Finance And Management
Curtin University