Ling Ling Lim
Summary
WIth the whole of my working experience revolving around client servicing in FIs, i am well respected in the industry with a wealth of knowledge in general bank products, related processes and adequate risk & fraud.
Participation and involvement in various initiatives and projects over the past 20 years have enriched my general banking knowledge and sharpened my skills in clients servicing and solutioning. The given opportunity to create a survelliance system for the department to monitor staff system access activities has also enhanced my knowledge in the regime of fraud.
Overview
25
25
years of professional experience
Work History
Relationship Associate - Team Head
OCBC Bank Ltd
12.2021 - Current
- Strengthened client relationships through a support team by them consistently providing exceptional service and support.
- Involved in multiple projects relating to client service improvements, RPA, systems enhancements, anti fraud projects and process streamlining.
- Collaborated with internal teams to develop customized financial solutions for clients' unique situations.
- Worked actively with support team and stakeholders for onboarding process for new clients, servicing issues, streamlining communication and documentation procedures ongoingly.
- Ensuring teams adhere to regulations and internal policies through various data and sample reviews.
Compliance Officer
OCBC Bank Ltd
11.2017 - 11.2021
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Reduced the risk of financial penalties by conducting thorough internal reviews and routine sampling checks on a regular basis.
- Streamlined reporting processes for improved efficiency in submitting data to regulatory agencies.
- Ensured timely identification of potential issues by establishing robust monitoring systems and controls.
- Built an internal survelliance mechanism over 1 year with stakeholders.
- Worked with servicing teams to access the risks associated with potential financial loss and device mitigants to cover risk gaps post loss events.
BBCSC - BizConnect Team Lead
OCBC Bank Ltd
04.2007 - 10.2017
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed the relationship and servicing needs for a large corporate clients in a customised manner.
- Represented department in various projects and initiatives on process streamlining, enhancement to client experience and fraud handling.
BBCSC - BizInteract Team Lead
OCBC Bank Ltd
08.2005 - 03.2007
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities. This is done through routine call reviews and sit in sessions with team members.
- Provide corporate client servicing through calls with a daily target of 100 calls/day.
- Increased customer satisfaction by ensuring requests which require follow up are done so on a timely basis.
Customer Service Manager
OCBC Bank Ltd
02.2002 - 08.2005
- Responsible for branch operations, ensuring smooth opening and closing of branch daily.
- Collaborated with sales team for potential leads.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Complaints handling and resolution.
- Ensuring the operations staff are equipped with latest knowledge to service clients adequately and that regular training is provided for.
- Ensure branch cash limit is monitored closely and all security items are accounted for.
Branch Officer
KeppelTatLee Bank
04.2001 - 02.2002
- Work along with CSM for all branch operations involving cash handling, cheques transmission, account opening/closing, time deposits etc
- Ensuring clients' requests which require investigations are followed up promptly.
- Stationed at KeppelTatLee Branch at Lucky Plaza, reporting to CSM.
CSM Assistant
United Overseas Bank
07.1999 - 03.2001
- Performed corporate credit review at East Regional Centre for 6 months
- Assisted in various branch operations from cash handling to cheques, account opening/closing, clients' investigations etc
- Stationed at UOB People Park Complex and Beach Road.
Education
Commerce - Double Major in Finance And Accountancy
University of Western Australia
12.1998
Diploma in Accountancy - Accountancy
Ngee Ann Polytechnic
Singapore07.1996
Skills
- Patient in coaching & nurturing staff and team
- Deep knowledge and understanding of client (both individual and corporate) servicing in financial institutions
Travelling, pets babysitting
Born a travel bug who especially loves rural or rough-it-out places like Uganda, South Africa, Kenya or Tanzania. Experienced life changing activities like silverback sighting through mountain trekking or the Wildebeest great migration. It is always a life enriching experience to communicate with the locals to learn and understand their lives and culture.
Love pets since young and owned a wolf masking chihuahua which is often mistaken as a miniture Siberian Husky baby. Since its passing in 2014, decided to translate my love of pets through babysitting friends' pets from time to time when they are away from home.
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Korean
Bilingual or Proficient (C2)
Timeline
Relationship Associate - Team Head
OCBC Bank Ltd
12.2021 - Current
Compliance Officer
OCBC Bank Ltd
11.2017 - 11.2021
BBCSC - BizConnect Team Lead
OCBC Bank Ltd
04.2007 - 10.2017
BBCSC - BizInteract Team Lead
OCBC Bank Ltd
08.2005 - 03.2007
Customer Service Manager
OCBC Bank Ltd
02.2002 - 08.2005
Branch Officer
KeppelTatLee Bank
04.2001 - 02.2002
CSM Assistant
United Overseas Bank
07.1999 - 03.2001
Commerce - Double Major in Finance And Accountancy
University of Western Australia
Diploma in Accountancy - Accountancy
Ngee Ann Polytechnic
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