Ling Pei
Summary
Experienced leader working in myriad of roles and with diverse groups. Dependable and pragmatic problem-solver.
Overview
26
26
years of professional experience
Work History
Deputy Director, Team Leader
Monetary Authority Of Singapore
07.2001 - Current
- Led a team in supervising a portfolio of close to 200 retail fund managers and external asset managers. One notable outcome of our supervision was the discovery and investigation of Singapore’s largest ponzi scheme perpetuated by Ng Yu Zhi, who has since been arrested by CAD.
- Led a Sustainable Finance Workgroup to develop and implement policies relating to sustainable finance for the asset management industry. This includes the publication of the Environmental Risk Management Guidelines for Asset Managers in 2020 and the drafting of the Transition Planning Guidelines for Asset Managers, which were publicly consulted on in 2023.
- Led an AML Workgroup to guide the Investment Intermediaries Department in AML policy matters, including the interpretation of requirements for asset managers.
- Oversaw the successful implementation of compareFIRST, a web-based portal that enables consumers to access and compare life insurance policies that meet their needs.
Customer Service Executive
Worldpay Pte Ltd
12.2000 - 06.2001
- Assisted in the set-up of internal policies and procedures for the customer service hotline as the company was new.
- Ensured the timely resolution of customer queries.
Assistant Manager
Singtel
11.1999 - 12.2000
- Assisted in managing a call centre (for the hotline 1626) with over 100 staff.
- Handled escalated complaints and ensured their resolution.
- Identified trends and patterns in customer queries to proactively address common issues and improve service delivery.
- Conducted trainings and audits to improve customer service standards.
Youth Worker
Singapore Youth For Christ
06.1998 - 07.1999
- Counselled young people, including at-risk youth, to make positive behaviour changes.
- Organised long-term programmes and adhoc events to reach out to the youth.
Education
Bachelor of Arts (2nd Upper Hons) -
National University of Singapore
1998
GCE “A” Levels -
Victoria Junior College
1993
GCE “O” Levels -
Dunman High School
1991
Skills
- Strong sense-making ability and supervisory acumen to distil root issues amidst “noise”
- Structural thinker and doer who delivers results
- Excellent interpersonal skills to work with and through others in various situations
- Thirst for learning
Hobbies
- Crafts such as sewing, crochet and macrame
- Drawing
- Table tennis
Timeline
Deputy Director, Team Leader
Monetary Authority Of Singapore
07.2001 - Current
Customer Service Executive
Worldpay Pte Ltd
12.2000 - 06.2001
Assistant Manager
Singtel
11.1999 - 12.2000
Youth Worker
Singapore Youth For Christ
06.1998 - 07.1999
Bachelor of Arts (2nd Upper Hons) -
National University of Singapore
GCE “A” Levels -
Victoria Junior College
GCE “O” Levels -
Dunman High School
Similar Profiles
Jared TanJared Tan
Intern at Monetary Authority of SingaporeIntern at Monetary Authority of Singapore
Vijayakumaran sivakumaranVijayakumaran sivakumaran
Senior Information Technology Delivery Consultant at Monetary Authority of SingaporeSenior Information Technology Delivery Consultant at Monetary Authority of Singapore
Karthikeyan GunasekaranKarthikeyan Gunasekaran
Deputy Director at MONETARY AUTHORITY OF SINGAPOREDeputy Director at MONETARY AUTHORITY OF SINGAPORE