LINDAWATI
Summary
Dynamic leader with a proven track record at RUMI RANGKAYO PTE LTD, enhancing customer satisfaction and streamlining operations. Expert in team motivation and project management, successfully mentoring staff for career advancement. Achieved significant cost savings through efficient workload management. Skilled in customer service and operations management, consistently exceeding performance goals.
Overview
12
12
years of professional experience
Work History
Assistant Manager
RUMI RANGKAYO PTE LTD
03.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Baker Trainer
FITRI CREATIONS PTE LTD
01.2019 - 02.2020
- Reduced waste and improved cost savings by optimizing ingredient usage and implementing proper storage techniques.
- Collaborated with management to develop seasonal menus, incorporating customer feedback and market trends into new products.
- Ensured compliance with food safety regulations by maintaining a clean workspace and adhering to established protocols.
- Boosted sales by creating eye-catching displays of freshly-baked goods instore.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished bakery items in display cases.
- Cut and shaped dough for pies, rolls and other pastries.
- Prepared dough for variety of pastries, cakes and breads.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Followed food safety standards when handling ingredients.
SELF EMPLOYED
LONTONG PADANG UNI LINDA
01.2013 - 12.2018
- Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
- Increased repeat business by remembering customer preferences and offering personalized recommendations.
- Strengthened relationships with vendors, negotiating prices for better cost control and improved profit margins.
- Ensured consistent quality of products, adhering to established recipes and presentation standards.
- Minimized wait times for customers by efficiently processing transactions using point-of-sale systems.
- Boosted sales with enticing product displays and effective cross-merchandising strategies.
- Assisted customers in making informed decisions by offering accurate information about ingredients, allergens, and nutritional content.
- Expanded the deli''s offerings by incorporating new recipes and catering options based on customer feedback.
- Demonstrated adaptability by covering various roles within the deli department as needed.
- Contributed to store success by participating in promotional events such as tastings or cooking demonstrations showcasing deli products.
- Achieved high levels of customer satisfaction through attentiveness to special requests or dietary needs.
- Optimized workflow processes through continuous communication with coworkers, leading to reduced downtime during shifts.
- Streamlined deli operations for increased efficiency through proper food preparation and storage techniques.
- Maintained proper equipment functionality through regular cleaning, maintenance checks, and prompt repairs when needed.
- Consistently met or exceeded sales targets through upselling techniques and suggestive selling strategies.
- Collaborated with team members to achieve daily goals, fostering a positive workplace atmosphere.
- Improved overall cleanliness, maintaining a safe and sanitary work environment in compliance with health regulations.
- Provided exceptional training to new employees for a smooth onboarding experience within the deli department.
- Utilized time management skills to balance multiple tasks simultaneously, ensuring all orders were completed accurately and on time.
- Reduced food waste by effectively managing inventory levels and rotating stock as necessary.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing.
- Learned other teammates' work tasks to train as backup.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared salads, soups and sandwiches for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Completed milkshakes and ice cream desserts for customers.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Backed up servers by setting up trays and completing some food deliveries.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Observed customer purchases in line and differentiated between standard portions.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Education
High School Diploma -
PROGRAM STUDI
KURANJI SUMATERA BARAT INDONESIA07-2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Staff development
- Policy enforcement
- Orientation and training
- Sales reporting
- Employee performance evaluations
- Employee performance evaluation
- Project management abilities
- Project management
- Schedule oversight
Languages
English
Intermediate (B1)
Indonesian
Bilingual or Proficient (C2)
Korean
Beginner (A1)
Timeline
Assistant Manager
RUMI RANGKAYO PTE LTD
03.2020 - Current
Baker Trainer
FITRI CREATIONS PTE LTD
01.2019 - 02.2020
SELF EMPLOYED
LONTONG PADANG UNI LINDA
01.2013 - 12.2018
High School Diploma -
PROGRAM STUDI
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