Linda Lim

Work History

Event & Experience Coordinator

JLL for LinkedIn

02.2023 - Current

Monitors all events, initiative, and customer satisfaction: ensuring room layout, decor, rentals, and catering are complete. Reviews and Responds to all customer concerns, workplace ticket or newly assigned events within 48 hours though Service Now tickets
Accommodates all event requests weekly via ServiceNow: including changes and last-minute requests, aimed for high customer satisfaction rating.
Coordinates monthly audit: gathers comments using LinkedIn global platform, Site Operations, Vendor Management, Finance Management
Orchestrated comprehensive event management process, overseeing room layout, decor, rentals, and catering completion, resulting in 30% increase in customer satisfaction and repeat business.
Led the coordination of workplace resources, including office facility request, equipment maintenance, and inventory supply management, resulting an improvement in operational efficiency.
Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions
Cultivated a collaborative work culture, effective leadership, clear communication, and efficient resource allocation.
Coordinating workplace new hire onboarding and workplace tour request.

Community Ambassador - FOH

JLL4JLL

03.2021 - 02.2023

Manage admin activities, set up events calendar, tracker, wellness class booking and liaise with external vendors
Workplace initiative, office utilities & pantry expenses control management while being visibly and actively engaged and well known in the workplace.
Inventory management and services to an assigned budget within the office.
Community engagement & initiative coordination
Liaise with vendors across facilities and office related functions.
Locker, Cabinet, and new joiner welcome kit arrangement and enquiries& follow up.
Finance report and manage a complete AP side, both under JDE including getting approval for the work. JDE process shall include raising POR, performing GR and processing invoice.
Providing root cause analysis to mitigate conflicts and assist to streamline operational workflow.

Interim Office Manager

JLL For Anz Banking Group

06.2020 - 03.2021

Ensured compliance with company policies and procedures through regular audits and updates as needed.
Manage procurement of office supplies, vendor selection and service /contract management and renewal
Implemented an inventory control system that streamlined supply ordering process while reducing excess costs on supplies storage space.
Oversaw all administrative tasks, including correspondence, appointment scheduling, and data entry.
Improved interdepartmental communication through regular meetings and effective collaboration tools.
Evaluated vendor services regularly to identify cost-saving measures without compromising quality of service delivery.
Served as a liaison between various teams within the organization to ensure seamless coordination on joint projects or initiatives.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Responsible for all general office management including building management coordination, cleaning staff arrangements, inventory of office supplies, conference room bookings, refreshments and snacks, mail services, greeting guests, local administrative expenses, and arrangements for office maintenance and repairs.
Liaise with building management on building relation matters (wear and tear, lift, aircon etc.)

Corporate Concierge

JLL For ANZ Banking Group

08.2018 - 06.2020

Executive-Level Meeting & Event Management: Provided logistical support for high-stakes executive meetings, managing 30+ monthly room bookings with meticulous attention to detail. Anticipated potential challenges and proactively implemented solutions, ensuring flawless execution and consistently exceeding expectations within the fast-paced banking environment.
Successfully coordinated site-specific activities and logistics: Encompassing space planning, conference room reservations, and the execution of key corporate events, demonstrating adaptability and resourcefulness.
Operational Efficiency & Security Management: Streamlined access control by efficiently managing the issuance of staff temporary access cards and overseas visitor cards. This process enhancement strengthened security protocols while maintaining a positive first impression for visitors.
Proactively monitored and resolved monthly defect reports and operational issues: minimizing disruptions and contributing to a well-maintained, high-functioning corporate facility. This proactive approach ensured business continuity and supported the bank's operational effectiveness.
Relationship Management & Service Excellence: Cultivated strong relationships with internal stakeholders and external vendors, fostering collaborative partnerships to achieve seamless service delivery. Consistently provided exceptional concierge-level service, anticipating needs and exceeding expectations, contributing to a positive and productive work environment for banking professionals.
Spearheaded event planning initiatives: Ensuring seamless execution of corporate events, meetings, and conferences.

Executive Host

Orchard Hotel Singapore Millennium Copthorne

09.2013 - 10.2015

Elevated Guest Experiences & Operational Efficiency: Implemented a pre-registration system for large groups/events, significantly reducing check-in wait times and enhancing guest satisfaction. Proactively managed dining room capacity, optimizing seating utilization and revenue generation while ensuring a comfortable guest environment. Successfully resolved guest and employee concerns, contributing to consistently high satisfaction ratings.
Seamless Event & VIP Management: Collaborated effectively with event planners to ensure the seamless execution of private functions. Curated exceptional experiences for VIP guests, including exclusive events, while maintaining strict confidentiality regarding sensitive information.
Revenue Generation & Service Excellence: Optimized reservation management to accommodate walk-in guests and minimize wait times. Developed comprehensive menu knowledge to provide informed and personalized service, enhancing the dining experience. Streamlined interdepartmental communication to efficiently address guest needs and strategically upsold hotel amenities/services, driving revenue growth.

Sales Promotion Specialist

Independently Employed

Jakarta

01.2009 - 12.2010

Maximized revenue growth by identifying opportunities for upselling and cross-selling products to customers.
Developed and executed promotional campaigns to drive brand awareness and sales.
Demonstrated products to customers to illustrate features, advantages and benefits.
Worked with team to achieve sales goals for products.

Assistant Sales Project Manager

Exponent Media Visi

01.2008 - 04.2010

Identified new market opportunities and developed tailored strategies to capitalize on them.
Identified product features to promote in marketing campaign.
Evaluated competitor offerings and strategies, using this information to develop targeted approaches for differentiating our brand in the eyes of the consumer.
Conducted market research to identify potential customers and develop targeted promotional strategies for increased sales success.
Assisted Project Director and Organized special events and marketing promotions to engage customers and drive sales growth.
Developed strong relationships with clients to maintain ongoing business opportunities.
Organized promotional events and interacted with community to increase sales volume.

Summary

Overview

Work History

Event & Experience Coordinator

Community Ambassador - FOH

Interim Office Manager

Corporate Concierge

Executive Host

Sales Promotion Specialist

Assistant Sales Project Manager

Education

Hospitality Management -

Public Relations BSc -

Skills

Timeline

Certificates Courses

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