Chen Juan
Chief Operation Officer
Summary
Dynamic Chief Operating Officer with over 10 years at Legacy Eduserve Singapore, driving operational excellence and achieving 100% student application success. Expert in effective team leadership and profitability improvement, I foster collaborative environments and implement innovative strategies that enhance educational outcomes and streamline processes.
Overview
11
11
years of professional experience
Work History
Chief Operation Officer
Legacy Eduserve Singapore Pte. Ltd
10.2014 - Current
- Strategic Leadership and Business Growth:
- Co-founded the company, developed and executed its development strategy, and achieved continuous business growth.
- Led market positioning and brand building, establishing the company as a leading brand in Singapore's education consulting sector, helping over 4,000 international students gain admission to top schools in Singapore.
- Led the team to receive the Singapore 500 SME Awards in 2022 and 2024, recognizing the company's outstanding performance in business excellence, quality, adaptability, and transformation capabilities.
- Operations Management and Service Development:
- Established a comprehensive education consulting service system covering school applications, student pass processing, accommodation arrangements, guardianship services, and more.
- Optimized customer service processes, increasing customer satisfaction to 100% and student application success rates to 100%.
- Expanded partnerships with several renowned educational institutions in Singapore, including MDIS, KAPLAN, GIIS, One World International School, San Yu Adventist School, and Nexus International School Singapore.
- Dynamic Chief Operating Officer with over 10 years of experience driving operational excellence in educational institutions.
- Passionate about fostering collaborative environments that empower educators, and support continuous improvement in education delivery.
- Proficient in implementing innovative strategies that enhance student outcomes, and streamline administrative processes.
Skills
Effective team leadership
Operational excellence
Profitability improvement
Operations management
Timeline
Chief Operation Officer
Legacy Eduserve Singapore Pte. Ltd
10.2014 - Current
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