Linda Cham

• Managed cross-functional teams for projects, successfully completing each on time and within budget constraints.
• Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Collaborated with legal, tax, and investment teams to ensure optimal management of trust assets.
• Reduced risk exposure with thorough reviews of trust agreements and careful monitoring of account activities.
• Conducted annual account reviews to maintain compliance with regulatory requirements and identify areas for improvement.
• Contributed to the growth and success of the organization by meeting or exceeding client retention and new business development goals.
• Enhanced client satisfaction by effectively managing trust accounts and addressing their individual needs.
• Cultivated a positive team environment that fostered collaboration, communication, and continuous learning among colleagues.
• Facilitated clear communication between clients, beneficiaries, attorneys, and other involved parties throughout the entire administration process.
• Identified potential risks within the portfolio by conducting regular risk assessments on trusts under management.
• Assisted in the onboarding of new clients, smoothly transitioning them into the company''s trust services.
• Ensured the timely and accurate distribution of trust assets to beneficiaries in accordance with the terms of the trust agreements.
• Maintained accurate records of all transactions, ensuring proper documentation for audit purposes and regulatory compliance.
• Managed sensitive information discreetly while adhering to strict confidentiality standards and regulations.
• Evaluated transactions and reporting for adherence to applicable regulatory guidelines and data integrity.

• Created comprehensive post-event reports analyzing performance metrics leading towards continuous improvement strategies.
• Evaluated post-conference data to identify areas of improvement and implement changes in subsequent events.
• Worked closely with security personnel implementing safety protocols guaranteeing the well-being of all participants during conferences.
• Liaised with catering services providing diverse menu options that catered to various dietary restrictions of attendees.
• Selected appropriate venues based on event requirements, budget constraints, and location preferences.
• Oversaw on-site staff during conferences, maintaining a high level of professionalism and responsiveness to attendee needs.
• Negotiated favorable contracts with vendors, resulting in cost savings and improved event quality.
• Managed budgets effectively to optimize resource allocation without compromising event standards.
• Streamlined registration processes for increased efficiency and reduced wait times for attendees.
• Enhanced conference attendee experience by meticulously coordinating logistics and event schedules.
• Coordinated seamless audio-visual setups, ensuring uninterrupted presentations and smooth transitions between speakers.
• Provided exceptional customer service to conference attendees, addressing inquiries promptly and efficiently.
• Managed event logistics and operations.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Implemented contingency plans to address last-minute changes or unforeseen events.
• Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
• Oversaw event registration process by collecting and tracking attendee information.
• Coordinated travel and accommodations for event attendees.
• Researched and identified new vendors and suppliers to obtain competitive pricing.
• Developed and distributed event surveys to gather feedback and assess event success.

IT related family business.

• Enhanced office efficiency by streamlining filing systems and implementing effective organizational strategies.
• Improved cost management by negotiating favorable contract terms with vendors and suppliers.
• Supported executive team with timely and accurate document preparation, leading to increased productivity.
• Implemented robust record-keeping practices that improved the overall organization of physical files and digital records alike.
• Coordinated travel arrangements for executives, optimizing itineraries to minimize costs while maximizing convenience.
• Streamlined administrative processes by identifying inefficiencies and implementing appropriate solutions for improvement.
• Maintained strict confidentiality in handling sensitive information, protecting company interests and employee privacy.
• Organized successful company events that strengthened team morale and fostered positive workplace culture.
• Managed daily schedules and appointments for senior staff, ensuring seamless coordination of meetings and events.
• Facilitated smooth communication between departments by acting as a liaison and promptly addressing any concerns or issues that arose.
• Handled sensitive information with discretion while maintaining confidentiality at all times.
• Created organized filing system to manage department documents.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Created reports, presentations and other materials for executive staff.
• Coordinated office events, seminars and meetings for staff and clients.
• Negotiated and executed contracts on behalf of department.