Lincoln Jeremy Pereira
Malacca
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
Work History
Supervisor
Pentagon Group Pte Ltd
10.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
Assistant Manager
Genting Highlands Berhad
02.2023 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Supervisor
Cure
03.2018 - 08.2019
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Solicited customer feedback to identify and improve on areas of weakness.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
Supervisor
Positano Ristorante
01.2017 - 07.2018
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
Assistant Outlet Manager
Hotel Equatorial Melaka
07.2014 - 12.2016
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Enhanced team performance by providing regular coaching, feedback, and training opportunities.
- Improved customer satisfaction by maintaining a high level of service and addressing guest concerns promptly.
- Oversaw daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Managed staff scheduling to ensure adequate coverage during peak business hours, resulting in reduced wait times for customers.
Education
High School Diploma -
Sekolah Menegah Kebangsaan (C) Seg Hwa
Johor Bahru, Malaysia12.1997
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Supervisor
Pentagon Group Pte Ltd
10.2023 - Current
Assistant Manager
Genting Highlands Berhad
02.2023 - 06.2023
Supervisor
Cure
03.2018 - 08.2019
Supervisor
Positano Ristorante
01.2017 - 07.2018
Assistant Outlet Manager
Hotel Equatorial Melaka
07.2014 - 12.2016
High School Diploma -
Sekolah Menegah Kebangsaan (C) Seg Hwa
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