Lin Ranfeng
Singapore
Summary
Fast learner and adaptive to fast-paced environments. Fluent in both English and Mandarin, spoken and written. Pro-efficient in Microsoft Excel and other Microsoft office software. Excited by different environments, cultures, and industries. Knowledge and experiences in Supply Chain Management.
Does not require new VISA/Sponsorship to work in Singapore.
Developed exceptional communication and problem-solving abilities in fast-paced customer-focused environment. Skilled in addressing diverse customer needs and resolving issues efficiently, with focus on delivering excellent service. Aiming to transition into new field, leveraging transferable skills to contribute effectively in dynamic setting.
Overview
2
2
years of professional experience
Work History
Customer service specialist
P.I.L. CONSORTIUM Pte Ltd
08.2024 - Current
- Developed and maintained strong relationships with key stakeholders to ensure seamless communication and alignment on supply chain goals.
- Conducted regular check-ins with customers to gather feedback, address concerns, and identify opportunities for improvement.
- Collaborated with sales and customer service teams to align supply chain operations with customer expectations and demands.
- Resolved supply chain disruptions proactively, ensuring minimal impact on production schedules and customer satisfaction.
- Managed end-to-end supply chain operations, including procurement, inventory management, logistics, and distribution, ensuring timely delivery of goods and services.
- Collaborated with suppliers, vendors, and internal teams to negotiate contracts, ensuring cost-effective and high-quality materials.
Passenger Service Associate
SATS ASIA-PACIFIC STAR PTE. LTD.
05.2023 - 07.2024
- Assist and guide passengers on the use airport’s automated services.
- Gate handling duties including communicating with airline crews and coordinating departure activities with various departments.
- Assisting passengers with check-in and boarding of flights.
- Assisting and guiding passengers who requires special assistance.
- Dealing with customer complaints, managing customer expectations.
- Gained strong communication skills through interaction with both internal and external stakeholders.
- Gained experience in working under pressure, able to handle situations professionally to achieve customer satisfaction.
Education
Bachelor of Business and Environmental Science - undefined
James Cook University
Singapore03.2023
Skills
- Microsoft office
- SAP
- Canvas
- Customer relationship management
- Customer service
Hobbies and Interests
Interest in animal welfare, pet care, and wildlife conservation.
Details
- 8 Woodleigh Close, Singapore 357903
- +65 89137331
- Maplelin02@gmail.com
- Nationality
- Chinese
- (Does not require VISA/Sponsorship to work in Singapore, Holding LTVP with pre-approved letter of consent to work issued by MOM)
Timeline
Customer service specialist
P.I.L. CONSORTIUM Pte Ltd
08.2024 - Current
Passenger Service Associate
SATS ASIA-PACIFIC STAR PTE. LTD.
05.2023 - 07.2024
Bachelor of Business and Environmental Science - undefined
James Cook University