Summary
Overview
Work History
Education
Skills
Languages
Awards
Expected Salary
Availability
Interest
Professional Development
Timeline
Generic
Lin PeiJie

Lin PeiJie

Summary

Experienced Operations Support Manager with a focus on driving operational efficiency and customer satisfaction through effective team leadership. Proven track record in process improvement, incident management, and SLA compliance, resulting in optimized workflows and exceptional service delivery. Over 10 years of experience leading high-performing teams to achieve business objectives and exceed customer expectations.

Overview

14
14
years of professional experience

Work History

Manager, Operations Support Center

BluOcean Security Pte Ltd
10.2020 - Current
  • Lead and manage a team of four support staff, ensuring consistent service delivery and high-quality customer experiences.
  • Managed day-to-day operations to ensure the seamless execution of tasks across various departments, including sales, procurement, logistics, and customer service.
  • Train, mentor, and develop support staff, improving team productivity and service quality.
  • Coordinated with internal teams (procurement, inventory, logistics) to ensure timely equipment fulfillment, managing orders, tracking shipments, and resolving any delivery or inventory issues.
  • Led a Salesforce data cleanup initiative, resulting in a 60% improvement in data accuracy and significantly reducing discrepancies in sales reporting.
  • Designed and implemented custom Salesforce dashboards and reports for sales and support teams, enabling real-time performance tracking and data-driven decision-making.

Assistant Manager, Approved Assessment Organisation (AAO)

POLWEL Co-operative Society Limited
04.2017 - 10.2020
  • Work collaboratively with partners, regulatory and public agencies to manage the day-to-day tactical and long-term strategic activities within the business.
  • Lead a team of three operations support staff to ensure smooth running of daily operations.
  • Plan, schedule and coordinate a group of 65 assessors for WSQ assessment at over 20 training centers.
  • Responsible for maintaining, reviewing and updating Standard Operating Procedures (SOP) according to new work processes.
  • Investigate and prepare written reports for service-related issues/appeal cases.
  • Conduct induction and refresher training for assessors on SOPs and thereafter, provide relevant coaching and development.
  • Prepare and conduct bi-monthly In Service Meeting for assessors.
  • Prepare and ensure timely distribution of monthly management reports.
  • Support in other key projects and initiatives (e.g. transition of assessment plans to new framework set by authorities, digitalisation of assessment processes and etc).

Job Management Centre Associate

Certis Cisco Security Technology Pte Ltd
09.2013 - 03.2017
  • Utilised SAP to manage project resources, track inventory, and process billing, ensuring smooth project execution and timely delivery.
  • Plan, coordinate and follow up with engineers, contractors, sales team and customers on project activities (e.g. scheduling, purchasing of equipment, billing and etc).
  • Lead a team of four officers/associate to ensure smooth running of daily operations.
  • Prepare weekly work-in process report, review with project managers and resolve any problems encountered.
  • Prepare monthly reports for top management focusing on targets and achievements.
  • Involve in cross-department and management meeting focusing on developing new initiatives and process improvement.

Operations & Client Service Executive

Phillip Securities Pte Ltd
03.2012 - 09.2013
  • Handle enquiries, requests and provide product information to clients, salespersons and potential clients in person or over the telephone.
  • Resolving problems faced by clients related to Phillip GEMS Managed Account.
  • Assist agents in resolving operational and payment matters related to product.
  • Perform and monitor status on account opening, top-up, partial withdrawals and closures.
  • Ensure previous day's trades are correctly reflected in clients' portfolios.
  • Prepare monthly reports and co-ordinate the despatch of statement of account to clients.
  • Prepare reports for regular MAS and SGX surveys.

Query Executive

TNT Express Worldwide (S) Pte Ltd
03.2011 - 03.2012
  • Solve invoice related and/or VAT/duty queries and complaints from customers in a timely and professional manner.
  • Involve in cross functional query meetings to resolve the root cause of invoice related queries and establish service level agreement and turnover time.
  • Implement corrective actions to resolve queries and take measures to prevent recurring queries.
  • Develop the quality procedures and work instruction for the department.

Education

Bachelor of Arts - Economics

National University of Singapore (NUS)
12.2010

Diploma with Merit - Logistics and Operations Management

Temasek Polytechnic
06.2008

Skills

  • Proficient in Microsoft Office Suite
  • Proficient in SAP and Salesforce
  • Service excellence
  • Critical thinking for problem-solving
  • Reporting proficiency
  • Coaching and mentoring

Languages

Fluent in English and Mandarin (both spoken and written)

Awards

Employee of the Year at BluOcean Security Pte Ltd (2023)

Expected Salary

$6500

Availability

2 months notice

Interest

  • Learning Excel functions through online source.
  • Planning detailed family travel itineraries.


Professional Development

  • Data Analytics Using Power BI
  • WSQ Advanced Certificate in Training and Assessment (ACTA)
  • ICDL Profile Certificate – Perform Advanced Spreadsheet Functions
  • Capital Markets And Financial Advisory Services (CMFAS) Module 1A
  • Statement of Attainment in Communication and Relationship Management - Supervisory

Timeline

Manager, Operations Support Center

BluOcean Security Pte Ltd
10.2020 - Current

Assistant Manager, Approved Assessment Organisation (AAO)

POLWEL Co-operative Society Limited
04.2017 - 10.2020

Job Management Centre Associate

Certis Cisco Security Technology Pte Ltd
09.2013 - 03.2017

Operations & Client Service Executive

Phillip Securities Pte Ltd
03.2012 - 09.2013

Query Executive

TNT Express Worldwide (S) Pte Ltd
03.2011 - 03.2012

Diploma with Merit - Logistics and Operations Management

Temasek Polytechnic

Bachelor of Arts - Economics

National University of Singapore (NUS)
Lin PeiJie