LIN JIANSHEN
Singapore
Summary
Data center professional with proven track record in managing critical infrastructure and maintaining high operational standards. Known for reliability and flexibility in adapting to evolving requirements, contributing to team success and operational excellence. Expertise in hardware maintenance, network configuration, and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data Center Technician
Microsoft Operations Pte Ltd
07.2024 - Current
- Performing server diagnostics and troubleshooting following Standard Operating Procedure, identify cause of issue and replace faulty components to restore service availability and minimize customer and business disruptions
- Managed hardware installations and configurations in data center environments.
- Planning and execute the installation of new cross-connections in accordance with specifications provided by cross-functional Network team.
- Facilitated new rack deployment projects by identifying and resolving workflow issues, ensuring seamless operations and on-time transition to the production environment.
- Mentored junior staff members providing valuable technical knowledge-sharing opportunities that fostered a supportive work culture within the team.
- Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
- Provided expert support during critical incidents, ensuring prompt resolution of issues and minimizing impact on client services.
IBX Customer Operations Engineer IV (Site Lead)
Equinix (Singapore) Enterprises Pte. Ltd.
07.2023 - 07.2024
- Handling of incidents and Trouble Tickets reported by Customers, providing excellent customer service and engagement with Customer to understand issue, provide support, locate fault and recover Customer's services to reduce impact to their service.
- Led field operations team of 6 members, ensuring compliance with safety regulations and industry standards.
- Mentored junior engineers on best practices in operations management and troubleshooting techniques.
- Trained junior engineers on standard operating procedures, contributing to a knowledgeable and skilled workforce.
- Coordinated resource allocation to support project timelines while minimizing costs and delays.
- People manage between team members and Supervisor, build understanding and trust and enhance cohesiveness between Operation team.
- Championed a culture of continuous learning and professional development among team members, constantly seeking opportunities for growth.
IBX Customer Operations Engineer III
Equinix (Singapore) Enterprises Pte. Ltd.
09.2020 - 07.2023
- Review and execute work orders through ticketing system, exercise time management and timely delivery of service for prioritized tasks within Customer's expectation.
- Performed remote-hands support for Customer's requests which include rack-and-stack, decommissioning, degauss and disposal, patch cable installation and removal, patch cable and device migration, device configuration, remote access, inventory and asset audit, housekeeping and clean-up, shipment handling, break-fix and service troubleshooting.
- Providing excellent customer service by engaging with customer for further clarification if required, timely update of task progress and completion, and provide standby while customer verify task completion to satisfactory level.
- Cross connection provisioning between Partners, within campus and metro connections or catered to in-house network service in various mode of media such as Single-mode, Multi-mode, Copper, Coaxial and E1.
- Monitoring of the Data Center critical facilities Building Monitoring System (BMS), responding to system alarms and provide proper escalation. Resolution of system alarms to restore service recovery and minimize business impact
- Participated and assisted in facility related projects such as VI-mode firmware upgrade, PDU BCM upgrading work and annual shutdown exercise
Project Engineer
Lucky Joint Construction Pte Ltd
02.2020 - 08.2020
- Associated with team of 4 engineers to effectively lead Outside-Plant projects for customers (major Telecom organisations)
- Led project planning and execution for multiple construction projects, ensuring compliance with safety regulations.
- Managed project schedules and budgets, optimizing resource allocation for timely completion.
- Oversaw site operations, resolving issues promptly to minimize disruptions and maintain productivity.
- Fostered relationships with stakeholders, facilitating collaboration and alignment on project objectives.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Enforce workmanship standards, compliance to customers’ project requirements and relevant code of practices
- Coordinated with regulatory bodies to ensure project compliance, avoiding legal and financial repercussions.
- Partake in installation of LAN/WAN AP points, outside-plant fiber optic cables including fusion splicing during Covid-19 pandemic
Associate Engineer
SPTel Pte Ltd
09.2019 - 02.2020
- Engage in dark fiber projects for Singapore Governmental Agencies.
- Review contractors proposal to ensure proposed work remain aligned with Organization's requirements and expectations. Periodical on-site routine checks to follow-up on progress of ongoing project works.
- Coact with contractors and vendors to address and resolving issues, furnish project deliverables within Customers’ service request date.
- Took on Duty Engineer role in-charge of trouble tickets. Coordinate with contractors and contractors to resolve issues and restore impacted service urgently.
- Volunteered in nation-wide fiber optic network infrastructure rollout in planning and design phase, upkeep asset records into asset management system.
Assistant Engineer
Soon Poh Telecommunications Pte Ltd
08.2018 - 08.2019
- Designed and implemented telecommunications systems for diverse client needs (IBC and CAS system).
- Enumerate budgetary quote and present quotation and technical proposal for key stakeholders approval.
- Facilitated communication between clients and engineering teams for project clarity.
- Collaborated closely with clients to define requirements, address concerns, and provide updates on project status throughout each phase of work.
- Led engineering teams to successfully complete projects on time and within budget.
Project Officer cum Surveyor
Lucky Joint Construction Pte Ltd
10.2016 - 07.2018
- Develop technical proposals for last mile Fiber-to-the-Building infrastructure enhancement
- Managed stakeholder communications, fostering collaboration among project teams and clients.
- Coordinated project schedules and timelines to ensure timely completion of construction phases.
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
- Developed and monitored project schedules, budgets and objectives for successful completion.
- Initiate interest in outside plant fiber cable installation and understudied new area of knowledge with Project Manager
- Managed and completed outside plant fiber optic cable installations for customer, abiding customer's Operations guideline to prevent unexpected service downtime.
Education
Diploma - Electronics and Computer Engineering
Ngee Ann Polytechnic
Singapore04.2016
Skills
- Problem Solving
- Critical Thinking
- Teamwork
- Project Coordination
- Incident Management
- Vendor Management
- Project Management
- Communication
- Leadership
- Customer Service
- Creativity
- Emotional Intelligence
- Writing
- Active Listening
- Structured cabling
- Interpersonal Communication
- Time Management
- Data center operations
- Network troubleshooting
- Computer hardware troubleshooting
- Network support
- Hardware diagnostics
Certification
- Certified Data-Centre Professional (CDCP)
- Certified Fiber Optic Technician (CFOT)
- ITIL V4 Foundation
- Project Management for All
- Certified Associate in Project Management
Timeline
Data Center Technician
Microsoft Operations Pte Ltd
07.2024 - Current
IBX Customer Operations Engineer IV (Site Lead)
Equinix (Singapore) Enterprises Pte. Ltd.
07.2023 - 07.2024
IBX Customer Operations Engineer III
Equinix (Singapore) Enterprises Pte. Ltd.
09.2020 - 07.2023
Project Engineer
Lucky Joint Construction Pte Ltd
02.2020 - 08.2020
Associate Engineer
SPTel Pte Ltd
09.2019 - 02.2020
Assistant Engineer
Soon Poh Telecommunications Pte Ltd
08.2018 - 08.2019
Project Officer cum Surveyor
Lucky Joint Construction Pte Ltd
10.2016 - 07.2018
Diploma - Electronics and Computer Engineering
Ngee Ann Polytechnic
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