Lin Guorong Thomas
Summary
Dynamic Outlet Manager at Cow Play Cow Moo with a proven track record in operations management and customer service. Achieved revenue growth through targeted promotions and enhanced customer satisfaction by implementing efficient service strategies. Skilled in staff scheduling and problem-solving, fostering collaboration across teams to drive performance and capitalize on emerging trends.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Outlet Manager
Cow Play Cow Moo
12.2023 - 05.2025
- Answered questions about store policies and addressed customer concerns.
- Promoted business strategy by implementing improvements based on guest feedback.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Coordinated seasonal merchandise changes effectively, ensuring seamless transitions between collections.
- Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
- Increased customer satisfaction by implementing efficient service strategies and staff training programs.
- Collaborated with other department managers to develop cross-promotional strategies that increased overall store performance.
- Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms, minimizing costs.
- Maintained accurate records of all store inventory as well as tracking any sales trends or patterns for future purchasing decisions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Delivery Rider
Grab Driver Centre - Sin Ming Lane
01.2021 - 11.2023
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Interior Designer Coordinator
The Local Project
06.2018 - 12.2020
- Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
- Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints.
- Collaborated with architects and contractors to ensure seamless integration of design elements.
- Coordinated installations of fixtures, furniture, artwork ensuring proper placement alignment within each space according plan specifications.
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Worked closely with vendors to negotiate cost-effective pricing for materials while maintaining high-quality standards.
- Stayed up-to-date on industry developments by attending trade shows, workshops, networking events, maintaining professional certifications consistently honing expertise in the field.
- Negotiated with suppliers to secure high-quality materials at cost-effective prices, benefiting overall project budgets.
- Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
Education
No Degree - Mechanics Servicing
ITE Balestier
Singapore12-2001
No Degree - N Level
Presbyterian High School
12-1999
No Degree - PSLE
Xinmin Primary
12-1995
Skills
- Staff scheduling
- Promotions planning
- Operations management
- Sales management
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving abilities
- Multitasking Abilities
Timeline
Outlet Manager
Cow Play Cow Moo
12.2023 - 05.2025
Delivery Rider
Grab Driver Centre - Sin Ming Lane
01.2021 - 11.2023
Interior Designer Coordinator
The Local Project
06.2018 - 12.2020
No Degree - Mechanics Servicing
ITE Balestier
No Degree - N Level
Presbyterian High School
No Degree - PSLE
Xinmin Primary
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