LIM ZHI SIANG
MELAKA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Customer Acquisition Executive
STH Acquisition Management Pte Ltd
07.2024 - Current
- Engaging potential customers at roadshows, promoting Standard Chartered Bank’s credit card products and personal loans to drive sales, and increase brand awareness.
- Deliver information presentations on product features, benefits, and current promotions, ensuring customer understanding and interest.
- Educate customers on credit management and financial literacy to ensure informed decision making.
Sales Executive
Tibarat Sdn Bhd
01.2024 - 06.2024
- Organized test drives for potential buyers, highlighting key features and benefits of various vehicle models during each drive.
- Addressed customer concerns promptly and professionally, resolving issues to the satisfaction of both parties whenever possible.
- Developed customized sales strategies for individual clients, resulting in higher customer satisfaction and loyalty.
- Listened to customer needs and desires to identify and recommend optimal products.
Life Insurance Agent
Hong Leong Assurance Berhad
03.2021 - 12.2023
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
- Established trust with prospective customers by providing accurate information about available policies and transparent pricing structures.
Mortgage Consultant
MDG Mortgage Consultancy Sdn Bhd
01.2021 - 12.2023
- Developed strong relationships with real estate agents, fostering referrals and expanding business opportunities.
- Streamlined loan application processes for faster approvals and more efficient service to clients.
- Educated first-time homebuyers on the mortgage process, guiding them through each step from pre-approval to closing.
- Enhanced client satisfaction by providing personalized mortgage consultations and addressing their individual needs.
- Assisted clients in improving credit scores, enabling access to better loan options and interest rates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Processed loan applications and monitored progress from start to finish.
Digital Marketer Intern
Lolol Sdn Bhd
03.2020 - 06.2020
- Developed and crafted engaging and innovative captions for daily Facebook posts to enhance brand visibility and audience engagement.
- Participated in brainstorming sessions to generate innovative ideas for new marketing campaigns that resonate with target audiences effectively.
- Assisted in creating visually compelling graphics for social media platforms, increasing engagement among followers.
Education
Bachelor Of Business Administration (Hons) - Marketing Management
Multimedia University
Malaysia2020
Diploma In Business Administration -
Multimedia University
Malaysia2018
Skills
- Customer Relations
- Team Player
- Administrative Skills
- Customer-Oriented
- Client Service
- Time Management
- Interpersonal Skills
- Executive Support
Languages
English
Intermediate (B1)
Malay
Upper intermediate (B2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Customer Acquisition Executive
STH Acquisition Management Pte Ltd
07.2024 - Current
Sales Executive
Tibarat Sdn Bhd
01.2024 - 06.2024
Life Insurance Agent
Hong Leong Assurance Berhad
03.2021 - 12.2023
Mortgage Consultant
MDG Mortgage Consultancy Sdn Bhd
01.2021 - 12.2023
Digital Marketer Intern
Lolol Sdn Bhd
03.2020 - 06.2020
Bachelor Of Business Administration (Hons) - Marketing Management
Multimedia University
Diploma In Business Administration -
Multimedia University