Lim Zhien Phang
Logistic Supervisor
Summary
Proactive and detail-oriented logistics professional with extensive experience in warehouse operations and service point supervision. Proven ability to streamline processes, resolve operational issues, and drive efficiency. Skilled in customer relationship management, team coordination, and compliance with operational standards. Proficient in Microsoft Office tools and adept at analyzing data to enhance delivery performance. Committed to maintaining high standards of accuracy and quality in all aspects of logistics operations.
Overview
3
3
years of professional experience
Work History
Service Point Supervisor
SF Express (S) Pte Ltd
09.2023 - Current
- Generated and analyzed reports to monitor delivery processes, ensuring drivers maintained optimal performance.
- Ensured drivers adhered to company SOPs during delivery operations, maintaining compliance and service quality.
- Scheduled monthly team shifts and managed leave arrangements to ensure consistent operational coverage.
- Reallocated resources effectively to cover absent drivers, minimizing disruptions to daily operations.
- Reviewed and approved staff overtime claims with precision to ensure accuracy and transparency.
- Identified and onboarded new customers, supporting the sales team in increasing shipment volume and revenue.
- Collaborated with sales and operations teams to implement new product strategies and create SOPs tailored to diverse shipment requirements.
- Delivered quarterly presentations summarizing achievements, challenges, and future plans to stakeholders.
- Conducted root cause analysis on shipment losses and damages, implementing preventative measures to avoid recurrence.
- Monitored daily delivery volumes and driver performance metrics, focusing on increasing overall efficiency and revenue.
- Reviewed daily discrepancy reports, ensuring timely recovery of outstanding funds from drivers.
- Maintained consistent follow-up on delivery timelines, ensuring all shipments were completed on schedule.
- Addressed customer complaints and clarified delivery-related queries to maintain service excellence.
Warehouse Assistant
SF Express (S) Pte Ltd
06.2022 - 09.2023
- Efficiently managed the loading and unloading of shipments, ensuring goods were handled safely and without damage.
- Verified export shipments to ensure compliance with regulatory standards and company policies.
- Prepared and shared export shipment data through accurate and timely reports to counterparts.
- Investigated lost or damaged shipments, analyzed root causes, and prepared actionable reports for management.
- Maintained detailed daily shipment reports, tracked delivery statuses, and communicated updates to relevant teams.
- Generated daily delivery schedules and ensured driver performance aligned with company goals.
- Liaise with customer service team and customer, resolving shipment inquiries and ensuring customer satisfaction.
Education
SPM/ GCE "O" Level -
SMJK (C) Chung Hwa
Malaysia11-2015
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong organizational and analytical problem-solving abilities
- Experienced in logistics operations, shipment handling, and regulatory compliance
- Strong ability to liaise with subcontractor, customers, and internal teams effectively
- Skilled in resource allocation, performance monitoring, and team leadership
Timeline
Service Point Supervisor
SF Express (S) Pte Ltd
09.2023 - Current
Warehouse Assistant
SF Express (S) Pte Ltd
06.2022 - 09.2023
SPM/ GCE "O" Level -
SMJK (C) Chung Hwa
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