Lim Yi Shin (Eison)
Summary
Experienced in Order Management, Logistics, Indirect Procurement and Customer Relations Management with a demonstrated history of working in the Information Technology, Automation Machinery Manufacturing and Semiconductor Manufacturing industry. Currently pursuing Bachelor of Business Degree, with a focus on Marketing, expected to graduate in May 2025.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Worldwide Customer Service Representative
Power Integrations Singapore Pte Ltd
04.2023 - Current
- Perform sales customer service operations
- Interfacing with direct customers, distributors, and other related third parties to handle a variety of customer service functions
- Order entries, determine the status of sales orders, delivery schedules, verifying product pricing, coordinating schedule changes, and maintaining records of sales order acknowledgements
- Support Sales team
- Collaborate with planning team on escalations and pull in orders to maximize shipment
- Working with finance team on payment issues and follow up on payment and credit release
- Co-ordinate shipment with logistics team and handle any shipment issues
- Perform other duties/projects as assigned
- Escalation, tracking and following up on all issues
- Track sales forecast, follow up with customers for all the yet to book orders and maximize sales revenue
- Interact actively with customers on forecast rationalization, materials management, capacity commitments, managing excess material, account receivables and IT related issues
- Communicate line capacity and work closely with customers to fill open capacity
- Participate in sales strategy and developing enhancements / procedures to support customers and with the department
- Co-ordinate with planning team to ensure no delinquent backlog and delivery date able to match with customer's current request date
- Tasks require order entry using Oracle, knowledge of using CRM database and other related systems such as EDI order entry and CSV order entry
- Create new quotation for all the new opportunities that have been approved by the sales in-charge and management
- Proficiency in Canva, MS Words, MS Outlook and MS Excel (Pivot Table, Vlookup)
- Co-ordinate tasks with the Power Integrations team in San Jose, California, Penang and other worldwide regional Sales offices via e-mail, telephone and Webex
- Customer service-oriented ability, able to work independently and pay attention to details
- Expediting and close follow up of critical issues/ prompt action on rescheduling & cancellation of parts in backlog/ weekly updates on all PBO delivery schedule and status.
- Updated account information to maintain customer records.
- Initiate and implement new procedures to enhance the efficiency and accuracy of the distribution process and sales operations process
- Steer contribution towards continuous parts supply in the company's distribution channels by ensuring establishment of business continuity plans
Customer Service Executive
Phoenix Contact SEA Pte Ltd
09.2022 - 02.2023
- Perform customer service operations
- Performing order entries through BAAN
- Address customers' requests and quires
- Analyse customer information and identify ways to improve customer relationships and experience
- Execute order processing and order fulfilment tasks
- Gather customer feedback from multiple sources including surveys and feedback
- Conduct and propose improvements on business processes
- Identify risks associated with different approaches of business process change
- Implement business process improvement solutions to achieve effectiveness in customer service operations
- Maintain database of client details for update and accuracy
- Record customers' requests and follow-up actions into database system
- Identifying and measuring the right customer service KPIs or metrics help businesses to monitor and analyse customer relations by considering their overall journey.
Operations Executive
ESCO Pte Ltd
06.2019 - 07.2022
- Familiar with Microsoft Dynamics NAV system
- To conduct RFX/RFQ and sourcing for materials
- Handle RFI and RFP negotiations
- Negotiate with supplier on the discount structure for project pricing or bulk order
- Negotiate with supplier regards the payment terms
- Conduct contract negotiation and finalize contract upon approval
- Review AVL quarterly with regional offices
- Ensure project process completion on time and within KPI
- Ensure all the products are sell within the company designated margin with creating and analysis P&L
- Create sales order in NAV system for all the overseas country orders and local box sales
- Liaise with regional country offices (such as Philippines, Indonesia, Korea, Taiwan, India & China) for all the enquiry and purchase orders
- Negotiate pricing for all the shipments with the forwarder
- Prepare commercial invoice / packing list and arrange shipment to overseas by using Fedex / UPS / DHL or other overseas agents
- Monitor and expedite shipment especially for overseas sales or projects within the deadline
- Handle most of the local and overseas projects as well
- Try to fulfill the delivery arrangement for projects or other box sales on time
- Apply import / export documents for overseas shipment
- Liaise with forwarder to ensure smooth handling of overseas shipment
- Organize regional procurement team meeting to discuss how we improve the process on shipment / purchasing part / delivery arrangement
- Performing goods received and generate the GRN from the system
- Assist to close up all internal invoices during month end closing
- Advance knowledge with Microsoft Excel and Words
- Cost analysis
- Handle external invoices and ensure the total value is tally with the purchase order
- Assist finance team to follow up and close up all internal invoices
- Handle return merchandise authorization request from the project team or client as well
- Identify and implement vendor management best practices to improve existing processes and procedures.
Customer Service Agent
Dnata Singapore Pte Ltd
07.2014 - 06.2019
- Provides excellent services to customers at the airport terminal and helping create a stress-free environment for customers whilst travelling
- Liaises with check-in, and other related areas for the smooth acceptance of passengers
- Escorts and directs arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges, and boarding gates etc
- Assists passengers regarding entry requirements, visas, residence permits etc
- Assists duty officer to handle company material and records
- Assists those special assistant passengers
- Works with airlines and ensures smooth passenger handling
- Ensures passengers are assisted smoothly through airport facilities
- Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit
- Assists supervisor with the company emails and answers all the phone call enquiries.
Education
GCE'O' Level / SPM -
SMJK (C) Jit Sin
Bachelor's degree in marketing -
University College of Dublin (Undergraduate)
Diploma In Hospitality & Tourism -
Kaplan Higher Education Institute
09.2016
Skills
- Friendly and calm personality with well-honed customer service skills
- Experienced working under pressurized fast paced environments in a professional capacity
- Great with time management
- Fluent in Mandarin, Cantonese, English and Malay
- Familiar with social media platforms
- Ability to multi-task and willing to learn
- Problem-solving abilities
- Microsoft Excel
- Order Management
- Customer Relationship Management (CRM)
- Business process improvement
- Proactive Process Improvement
- Improvements Recommendations
Personal Qualities
- Professional even whilst under stress
- Accountable, decisive and effable
- Warm and charming
- Passion about fashion
Personal Information
- Status: Single
- Salary: $3,750.00
- Expected Salary: $4,000 - 4,200.00
- Date of Birth: 10/24/1995
- Gender: Male
- Nationality: Malaysian
Reasonforleaving
Seek better opportunity and better career progression.
References
- Yvonne Tang, +65 8299 3403, yvonne.tang@esco.com.sg, Assistant Manager of Operations
- Priscilla Ho, +65 9002 1037, priscilla.ho@esco.com.sg, Vice President of Operations
Certification
Customer Relationship Management Training - Obtained on Aug 2023
Timeline
Worldwide Customer Service Representative
Power Integrations Singapore Pte Ltd
04.2023 - Current
Customer Service Executive
Phoenix Contact SEA Pte Ltd
09.2022 - 02.2023
Operations Executive
ESCO Pte Ltd
06.2019 - 07.2022
Customer Service Agent
Dnata Singapore Pte Ltd
07.2014 - 06.2019
GCE'O' Level / SPM -
SMJK (C) Jit Sin
Bachelor's degree in marketing -
University College of Dublin (Undergraduate)
Diploma In Hospitality & Tourism -
Kaplan Higher Education Institute
Customer Relationship Management Training - Obtained on Aug 2023
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