LIM LAI XING
Oversea-Chinese Banking Corporation Limited (OCBC) Bank
14
years of professional experience
Dynamic banking professional with a proven track record at OCBC Bank, excelling in customer service and compliance reporting. Adept at enhancing customer satisfaction and streamlining workflows, I leverage strong organizational skills and expertise in document management to drive team performance and achieve operational excellence.
Work History
Manager
13 Years 2 Months- Handling retail and corporate banking customer enquiries on products and services.
- Ensure efficient and quality service to customers.
Handle all aspects of customer escalations
and proven capability in end-to-end customer feedback resolution. - Perform checks on daily onboarding of account opening documentation.
- Perform Unusual Transaction Reporting to Compliance team.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Liaising with internal departments in resolving customer issues.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Administrative Officer
2 Years 6 Months- Process daily trade export documentation.
- Liaising with external and internal customers.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Education
Diploma - Diploma in Intelligent Building Technology
Skills
Microsoft Office Suite
Customer service
Compliance reporting
Document management
Data accuracy
Time Management and Organization
Accomplishments
a
Additional Information
a
Timeline
Manager
Oversea-Chinese Banking Corporation Limited (OCBC) Bank
07.2013 - CurrentRead More
Administrative Officer
HSBC Bank
12.2010 - 06.2013Read More
Temasek Polytechnic
Diploma from Diploma in Intelligent Building Technology
Read More