Lim Jia Xuan Joyce
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Skechers
08.2022 - 10.2022
- Greeted customers and helped with product questions, selections and purchases.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Utilized POS system to handle payments.
- Swiftly and professionally addressed customer complaints, escalating to management when necessary.
F&B Service Crew
Genki Sushi
02.2022 - 03.2022
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Call Center Customer Service Representative
Ministry of Health
08.2021 - 10.2021
- Provided prompt customer support to assist the public in resolving complex situations, while maintaining a professional, friendly, and patient attitude.
- Kept up-to-date with constant changes in COVID-19 protocols to provide accurate advice to the public.
- Answered over 150 calls per shift to meet fast-paced call center demands.
- Escalated complicated enquiries to supervisors.
Hairstylist's Assistant
SPIQ Hair Base
12.2020 - 03.2021
- Answered phone calls and emails to schedule client appointments.
- Kept detailed records of customer information and services provided to increase return customers.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
Barista
R&B Koufu
11.2020 - 12.2020
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
Education
Diploma in Cybersecurity And Digital Forensics
Nanyang Polytechhnic
02.2024
GCE O-Levels
Anglican High School
11.2019
Skills
- Creative Problem Solving
- Time Management
- Conflict Resolution
- Collaboration & Teamwork
- Communication
Additional Information
- Girl Guides, Anglican High School Attained Baden-Powell Award (2019) Patrol Leader (2018-2019) Attained Gold, Puan Noor Aishah Award (2018)
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Korean
Beginner (A1)
Timeline
Retail Sales Associate
Skechers
08.2022 - 10.2022
F&B Service Crew
Genki Sushi
02.2022 - 03.2022
Call Center Customer Service Representative
Ministry of Health
08.2021 - 10.2021
Hairstylist's Assistant
SPIQ Hair Base
12.2020 - 03.2021
Barista
R&B Koufu
11.2020 - 12.2020
Diploma in Cybersecurity And Digital Forensics
Nanyang Polytechhnic
GCE O-Levels
Anglican High School
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