Lim Jee Fu Edwin
Key Account Manager
Singapore
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
22
22
years of post-secondary education
5
5
Languages
Work History
Key Account Manager
Lyreco Singapore Pte Ltd
10.2023 - Current
- Strengthened client relationships through regular communication and effective problemsolving.
- Presented accurate sales forecasts based on detailed analysis of market trends, ensuring optimal resource allocation for maximum results.
- Monitored competitor activity within the industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
Senior Territory Account Manager
Lyreco Singapore Pte Ltd
07.2022 - 09.2023
- Increase Mid-Market customers spending monthly by penetration on new category sales
- Manage more key accounts
- Responsible to lead team for new fresh fruits selling project
- Carry top 2 highest monthly sales target in SMB team among 10 sales developers and up to $160k.
Territory Account Manager
Lyreco Singapore Pte Ltd
06.2021 - 07.2022
- Manage and develop a Mid-Market account territory
- Identify key areas for growth and develop strategic action plans
- Set up appointments and sustain long-term business relationships
- Plan and strategize different industry clients on product needs
- Carry top 2 highest monthly sales target in SMB team of up to $100k
- Create presentation slides and web-shop online training
- Set up Hierarchy Setting for corporate size customers.
Senior Sales Executive
Lyreco Singapore Pte Ltd
07.2019 - 06.2021
- Promoted twice before covid-19
- Achievements in new business acquisition and retention
- Top achiever in multiple months
- Winning new customer accounts through strategic business development planning
- Provide solutions and cost savings plans
- Servicing new customers according to company standards
- Provide feedback on market situation, competitive threats, and opportunities.
Hotel Duty Manager
ibis Singapore on Bencoolen
07.2017 - 07.2019
- Handled customer complaints and provided solutions
- Managed corporate client group accommodations
- Accor Hotel membership ambassador
- Maintained and managed hotel KPI and objectives
- Made final decisions during duty
- Handled daily duty manager communications and incident reporting.
Front Office Supervisor
ibis Singapore on Bencoolen
02.2016 - 06.2017
- Supervised receptionist team
- Promoted and upsold hotel services and rooms
- Managed front office stock control
- Handled cashier duties
- Assisted team in resolving difficult situations.
Front Office Customer Service Executive
ibis Singapore on Bencoolen
05.2013 - 02.2016
- Received awards for excellent service
- Enrolled top Le Club (Accor) memberships
- Provided exemplary service and outstanding performance
- Handled customer service and communication
- Possessed good team spirit and customer service skills
- Had knowledge of Opera PMS (Property Management Software) System.
Education
Diploma in Hotel Management -
Nilai University College
Malaysia Nilai 2012
Bachelor of Arts - International Business Management
Birmingham City University
Singapore 04.2001 - 04.2023
Skills
Microsoft Office
undefinedAbout Me - Summary
Enthusiastic and optimistic sales professional with over eleven years of experience as a sales account manager as well as hotel duty manager. Skilled at developing and maintaining client relationships and highly committed to working with a team to achieve quotas in alignment with the interests of the company. Achieved over $360k in sales each quarter and awarded the Top Achiever Award in 2021. Strong leadership abilities and knowledge of proven sales techniques to develop and achieve ambitious targets.
Personal Information
- Date of Birth: 06/05/90
- Driving License: Class B2 / D
- Marital Status: Single
Timeline
Key Account Manager
Lyreco Singapore Pte Ltd
10.2023 - Current
Senior Territory Account Manager
Lyreco Singapore Pte Ltd
07.2022 - 09.2023
Territory Account Manager
Lyreco Singapore Pte Ltd
06.2021 - 07.2022
Senior Sales Executive
Lyreco Singapore Pte Ltd
07.2019 - 06.2021
Hotel Duty Manager
ibis Singapore on Bencoolen
07.2017 - 07.2019
Front Office Supervisor
ibis Singapore on Bencoolen
02.2016 - 06.2017
Front Office Customer Service Executive
ibis Singapore on Bencoolen
05.2013 - 02.2016
Bachelor of Arts - International Business Management
Birmingham City University
04.2001 - 04.2023
Diploma in Hotel Management -
Nilai University College
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