Lim Zheng Fai
Summary
Dependable and experienced retail sales professional with a proven track record in thriving, fast-paced environments. Proficient in efficiently processing transactions, managing cash, utilizing registers, and organizing merchandise. Committed to ensuring exceptional customer satisfaction by effectively addressing customer requests, needs, and concerns.
Overview
9
9
years of professional experience
Work History
Retail Store Supervisor
Venchi Singapore
8 2022 - Current
- Registration for customer to be a member of our company
- Provide the estimated price of the loose chocolate that customer chose
- Answer phone call from customer and provide details and information of our products
- Making payment/close sales and reconcile daily sales
- Act as a Brand Ambassador to promote the brand and best selling products
- Conduct daily tasks such as store cleanliness
- Improve store management by simplifying and organizing the store process better
- Organize Weekly Scheduling shift/manpower to ensure there is enough manpower to manage the store
- Provide excellent customer service to customers.
- Answered product questions and assisted customers in selection and checkout.
Boutique Supervisor
Laderach Singapore
02.2021 - 07.2022
- Conduct daily tasks such as replenishment of chocolates and store cleanliness
- Weekly Stock taking
- Provide excellent customer service to customers and answer to their queries and follow up with their orders
- Provide the estimated price of the loose chocolate that customer chose
- Answer to customer enquiries
- Answer phone call from customer and provide details and information of our products
- Making payment/close sales and reconcile daily sales
- Act as a Brand Ambassador to promote the brand and best selling products.
Boutique Senior
Laderach Singapore
10.2019 - 02.2021
- Ensures a safe, secure, and legal work environment
- Develops personal growth opportunities
- Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements
- Meeting goals of the department
- Provide the estimated price of the loose chocolate that customer chose
- Answer customer's enquiries and adjust the gift boxes according to customer's needs
- Answer phone calls for enquiries to provide details to customers
- Be a Brand Ambassador to promote the brand.
Retail Sales Associate
One Living Sdn Bhd
05.2015 - 05.2019
- Promote and sell electronic home appliances, highlighting their features and benefits
- Demonstrate product use and answer customer questions
- Achieve and exceed company sales targets
- Provide exceptional customer service for a positive shopping experience
- Stay updated on product knowledge and industry trends
- Assist in maintaining organized and attractive product displays
- Process sales transactions accurately and efficiently.
Education
SMK Bandar Puchong Jaya (A)
Malaysia11.2011
Skills
Customer Service
Front Desk/Concierge
Inbound Sales
Microsoft Office
Multitasking
Store operations
Product display
Inventory ordering
POS Systems
Bank Deposit Preparation
Staff Training
Cash handling oversight
Employmentstatus
Work Permit
Languages
English
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Bahasa Melayu
Bilingual or Proficient (C2)
Cantonese
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Boutique Supervisor
Laderach Singapore
02.2021 - 07.2022
Boutique Senior
Laderach Singapore
10.2019 - 02.2021
Retail Sales Associate
One Living Sdn Bhd
05.2015 - 05.2019
Retail Store Supervisor
Venchi Singapore
8 2022 - Current
SMK Bandar Puchong Jaya (A)