LIM YONG QIANG PATRICK

• Fiscal Management:

Managed all financial activities for program operations, overseeing IT procurement, asset management, and comprehensive budget forecasting.

Accountable for all P&L, reducing department expenditures by 10% over a one-year period while maintaining overall cost-effectiveness and competitiveness through strategic IT roadmaps.

• Business Development:

Spearheaded the development of emerging IoT solutions (including Smart Toilet Solutions) and proactive technological integrations with JTC to drive new revenue growth and market penetration.

Established and managed critical daily relationships with local stakeholders, third-party vendors, and international corporate partners.

Developed end-to-end innovation strategies and cross-departmental design thinking workshops to align with market trends and deliver impactful business outcomes

• Program Management:

Deployed the Computerized Maintenance Management

System (CMMS) and Facility Management Dashboards

across multiple different facility management programs.

Managed the rollout of autonomous security and cleaning

robots alongside Smart Toilet Solutions across 7 towers in

the Punggol Digital District.

• Public Relations:

Proactively engaged with JTC stakeholders on the Punggol Digital District Open Digital Platform and Technology Roadmap.

Managed critical relationships with third-party vendors,

external auditors, stakeholders, and business owners to

ensure technology supported organizational strategies.

Supervised comprehensive operational and IT initiatives, directing team operations for 35 cleaning personnel (30 Cleaners, 5 Supervisors) and 25 security personnel (20 guards, 5 Senior Security officers), while managing up to 100 system users and 5 direct IT reports across various IT infrastructures and Facility Management System platforms.

Resolved critical operational and product issues through comprehensive end-user testing, successfully translating direct feedback into actionable technical enhancements; key applications included orchestrating a six-month Primech AI Hytron smart toilet cleaning robot trial to ease cleaner workloads, and refining a pro-active monitoring dashboard by consolidating PDP Smart verticals onto a single page using Commitment and Consistency principles.

• Partnered with JTC and collaborated with a cross-functional team of 20 to drive the development and rollout of the SFEMS via the Punggol Digital District Open Digital Platform
• Achieved extensive technological and compliance optimizations by completing critical enterprise IT initiatives with accuracy and efficiency; these include reducing maintenance costs via the migration of 20 physical servers to a 3-server virtualized environment, attaining full Sarbanes-Oxley (Section 404) compliance through rigorous IT general controls auditing, and driving business intelligence with the rollout of Qlikview and Qliksense.
• Achieved operational excellence in facility management by completing complex smart system deployments with accuracy and efficiency; these include establishing smarter security and cleaning coverage across 7 towers in the Punggol Digital District through autonomous robots and Smart Toilet Solutions, and streamlining dashboard monitoring experience by consolidating PDP Smart verticals onto a single page using Commitment and Consistency principles
• Engineered inventory tracking and monitoring solutions utilizing CMMS and Facility Management Dashboards, supporting operational efficiency for up to 100 users across 3 different platforms and 5 different facility management programs
• Achieved seamless system transitions, uninterrupted business continuity, and streamlined operations through effectively helping with comprehensive SAP implementations, legacy data migration, major IT infrastructure deployments during office relocations, and the continuous enhancement of the corporate Election System.
• Achieved swift issue resolution, optimized technology adoption, and a highly effective dashboard monitoring through effectively helping with critical Tier III technical support, alongside the strategic consolidation of Smart Verticals interfaces onto a single page utilizing Commitment and Consistency principles.
• Documented and resolved high server maintenance costs and IT security management gaps by migrating 20 physical servers to a 3-server virtualization environment and remediating system controls, which led to significantly reduced operational expenses, enhanced system security, and successfully gaining full Sarbanes-Oxley (Section 404) compliance from corporate internal and external auditors.
• Documented and resolved inefficient manual facility operations by deploying autonomous cleaning and security robots across 7 towers in the Punggol Digital District, which led to smarter operational coverage and the strategic realignment of schedules for 35 cleaning and 25 security personnel.
• Documented and resolved data visibility challenges and fragmented dashboard interfaces by rolling out Qlikview and Qliksense data visualization software, alongside consolidating PDP Smart verticals onto a single page for JTC VIP demo; this led to improved decision-making capabilities, optimized overall company performance, and a streamlined presentation utilizing Commitment and Consistency principles

• Smart FM Technology Implemention Award, 2026
• Raytheon Corporate IT CIO Team Excellence Award, 2005
• Completed a final year project, Clinic management system, 2002
• Silver award in Singapore Math Olympiad, 2001
• Edusave scholarship (1998-2001)